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Re: System erros - automatic restarts [message #139120 is a reply to message #139103] Mon, 02 April 2018 07:46 Go to previous messageGo to next message
Francyz is currently offline  Francyz
Messages: 15
Registered: February 2017
Location: Volgodonsk
Columbia wrote on Fri, 30 March 2018 17:58
Try to disable segmentation-offload! I did it and everything works ok. No downtime and reboots.

How to do this write step by step, please
Re: System erros - automatic restarts [message #139121 is a reply to message #139120] Mon, 02 April 2018 07:58 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
Francyz, first of all verify LSO support on your Internet network adapters. LSO works only if you use network adapters that support LSO.
To verify that your network adapters support LSO, connect to Kerio Control via SSH and use the command ethtool:
Connect to Kerio Control via SSH.
Type ethtool -k xxxx | grep generic-segmentation
where xxxx represents your Internet interface, for example eth0 (the default value in Kerio Control). If your Internet network adapter supports LSO, the result is
generic segmentation-offload: on
Disabling LSO in Kerio Control: In Kerio Control LSO is enabled by default.
To disable LSO, connect to Kerio Control via SSH and update the tinydbclient configuration file:
Connect to Kerio Control via SSH.
Type /opt/kerio/winroute/tinydbclient "update Misc set PktOffloading=0"
To apply the new configuration, restart Kerio Control with
/etc/boxinit.d/60winroute restart
After the restart, Kerio Control disables LSO.

http://kb.kerio.com/product/kerio-control/server-configurati on-kerio-control/optimizing-performance-with-large-segment-o ffload-1990.html
Re: System erros - automatic restarts [message #139137 is a reply to message #139121] Tue, 03 April 2018 00:44 Go to previous messageGo to next message
Lyle is currently offline  Lyle
Messages: 5
Registered: April 2018
What can we do to prevent this rebooting problem?
Please help, our operations are affected because mainly we are using it on our voip phones. Our calls are constantly dropping because of this issue please help!
Re: System erros - automatic restarts [message #139138 is a reply to message #138928] Tue, 03 April 2018 00:56 Go to previous messageGo to next message
Lyle is currently offline  Lyle
Messages: 5
Registered: April 2018
No Message Body
Re: System erros - automatic restarts [message #139144 is a reply to message #139138] Tue, 03 April 2018 07:34 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
I have rolled back to 9.2.2 and no existing problems.
Re: System erros - automatic restarts [message #139157 is a reply to message #138928] Tue, 03 April 2018 17:04 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
i can confirm this too, at least i can say, on version 9.2.2, since last friday (3/4days), our device hasnt stopped or rebooted yet.

the cpu use is incredibly high. with no services running the cpu use is at 30%. after setting the 'inspector' to 'none' in 'traffic rules', cpu use returned to 5%. after one-two days, we then enabled the application awareness and set the inspector to HTTP only, and now cpu use is averaging 50%. is this normal ?

i have tried 'PktOffloading' which only resulted in slower web browsing, and, the output of ethtool stated that it was still 'on'. consequently, i have returned to the default value of enabled.
Re: System erros - automatic restarts [message #139162 is a reply to message #139157] Tue, 03 April 2018 19:43 Go to previous messageGo to next message
Kerio/GFI Brian is currently offline  Kerio/GFI Brian
Messages: 852
Registered: March 2004
Location: California
@ipsys, are you using the IPsec VPN feature?

Brian Carmichael
Instructional Content Architect
Re: System erros - automatic restarts [message #139171 is a reply to message #139162] Wed, 04 April 2018 00:42 Go to previous messageGo to next message
BrianNZ is currently offline  BrianNZ
Messages: 12
Registered: August 2015
Location: Lincoln, NZ
Patch 2 keeps telling us a new version (patch 2) is available, I have used both the auto update and manual update but it still keeps sending me the message.
Re: System erros - automatic restarts [message #139172 is a reply to message #139171] Wed, 04 April 2018 02:23 Go to previous messageGo to next message
Rialb
Messages: 8
Registered: December 2015
Confirm on 12 Kerio Control Firewalls upgraded to 9.2.5 patch 2 build 2587 so far - same issue - every device reports an update available both on the device and via my.kerio. Even allows a download and reapply!
Re: System erros - automatic restarts [message #139183 is a reply to message #139172] Wed, 04 April 2018 09:02 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
What's about new issues after applying 9.2.5 patch 2?
Re: System erros - automatic restarts [message #139192 is a reply to message #139183] Wed, 04 April 2018 13:39 Go to previous messageGo to next message
f.maianti is currently offline  f.maianti
Messages: 26
Registered: May 2016
I reverted back to 9.2.4 and the restart issues wea solved, but after a few days a noticed that i lost all the associations username-ip address in the users and groups sections.

We are very disappointed by this issues after GFI bought Kerio, and we are seriously thinking about changing device.
Re: System erros - automatic restarts [message #139199 is a reply to message #139192] Wed, 04 April 2018 16:57 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
if this happens again, i wont have any other choice but to remove the device from our network - less than a month old. It is incredibly unstable (maximum uptime has been 4 days).

this is on version 9.2.2

https://image.ibb.co/joCWZx/Screen_Shot_2018_04_04_at_2_28_34_pm.png
https://image.ibb.co/eH4TEx/Screen_Shot_2018_04_04_at_2_52_39_pm.png
Re: System erros - automatic restarts [message #139201 is a reply to message #139162] Wed, 04 April 2018 17:09 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
Brian (GFI/Kerio) wrote on Tue, 03 April 2018 17:43
@ipsys, are you using the IPsec VPN feature?

excuse me for the delayed response: No we are not, and its been disabled.
Re: System erros - automatic restarts [message #139202 is a reply to message #139183] Wed, 04 April 2018 17:14 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
I installed patch 2 and the router rebooted after about half an hour. I have downgraded now to 9.2.4.
Re: System erros - automatic restarts [message #139224 is a reply to message #139202] Wed, 04 April 2018 23:42 Go to previous messageGo to previous message
BrianNZ is currently offline  BrianNZ
Messages: 12
Registered: August 2015
Location: Lincoln, NZ
9.2.5 patch 3 and it still reboots even with LSO disabled.
At least the update nag has stopped.
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