GFI Software Aurea SMB Solutions


Home » GFI User Forums » Kerio Control » System erros - automatic restarts
Re: System erros - automatic restarts [message #139021 is a reply to message #139016] Wed, 28 March 2018 16:09 Go to previous messageGo to next message
giampos is currently offline  giampos
Messages: 79
Registered: May 2005
Columbia wrote on Wed, 28 March 2018 13:34
Now GFI technical support in case requests not to update to 9.2.5. They are investigating issues.


Ok but 9.2.5 is still available on the download section!
Re: System erros - automatic restarts [message #139051 is a reply to message #138928] Thu, 29 March 2018 00:23 Go to previous messageGo to next message
BrianNZ is currently offline  BrianNZ
Messages: 12
Registered: August 2015
Location: Lincoln, NZ
Since 9.2.5;
Auto restarts - nothing in the logs
NTLM authentication very intermittent - was intermittent in earlier version but much worse now and severe for trusted subnets.
Authenticated users not all showing in active hosts.
Perhaps it is time for us to look at an alternative !
WE use uPnP but only in frequently so have not had chance to test this yet but others report this to be broken.
Re: System erros - automatic restarts [message #139085 is a reply to message #138928] Fri, 30 March 2018 08:53 Go to previous messageGo to next message
f.maianti is currently offline  f.maianti
Messages: 26
Registered: May 2016
I also had problem with formware 9.2.5, and had to revert back to 9.2.4

I noticed that yesterday (2018-03-29) Kerio released a new FW 9.2.5 patch1.
Can someone confirm that this one is ok and stable and solved the restart problem?
Re: System erros - automatic restarts [message #139087 is a reply to message #139085] Fri, 30 March 2018 09:09 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
I installed the patch early this morning and haven't had problems since (about 6 hours).
Re: System erros - automatic restarts [message #139088 is a reply to message #139087] Fri, 30 March 2018 09:17 Go to previous messageGo to next message
f.maianti is currently offline  f.maianti
Messages: 26
Registered: May 2016
thanks for the reply, but i think i will update after Easter, i won't spoil the long weekend having to run in the office if something goes wrong.
Re: System erros - automatic restarts [message #139090 is a reply to message #139088] Fri, 30 March 2018 09:36 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
I think you are absolutely right considering GFI's record in addressing issues with their software. I wouldn't be surprised if the broke something else with the patch. I only did it because our Easter is next week!!!
Re: System erros - automatic restarts [message #139096 is a reply to message #139090] Fri, 30 March 2018 15:26 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
We too have this problem, actually for us, 9.2.4 and 9.2.5 are not stable. this is a brand new box (not even 2 weeks old) and 9.2.4 came preinstalled. after reading this, i will try to downgrade to 9.2.2 as people suggest - i will first try the patch 1, but im skeptical as the release notes dont suggest this issue is resolved. After a week of complete instability we removed the device from our network and have gone back to our old firewall.

our problem with the device is slightly different - the device just stops responding after some random time. it wont last 24hours. we don't get reboots or see any explanation in the logs, it just seems to stop for no apparent reason. we have the ng500.

also we see that deselecting the 'enable the dns forwarding service' checkbox results in an almost instant bye bye of the device and with console access find winroute at 100% cpu. there are never ending dns errors in the log, is this normal ? we do have a lot of traffic on the device - 250mb during peak times.

in order to know if the device itself was bad, we have downloaded and installed 9.2.5 directly onto a powerful server with evaluation licenses. the server reboots itself every 10 mins, and, just like the ng500 there are no logs about why or what happened.
Re: System erros - automatic restarts [message #139097 is a reply to message #139096] Fri, 30 March 2018 15:35 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
It's sad to read. Roll back to 9.2.2 This is the most stable version. I'm now on it. The last release before the purchase Kerio by GFI. No more issues. I congratulate everybody on the coming Easter.
Re: System erros - automatic restarts [message #139099 is a reply to message #139097] Fri, 30 March 2018 16:49 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
thanks for the prompt reply, please:
To test, i have installed the version 9.2.2, however, with nothing enabled the cpu use is very very high > 30% <_at_> 180mb. is this normal ?

at the very minimum we seek to block torrent traffic, but i am afraid to enable this because of the high cpu use? on 9.2.4/5 the cpu was marginal (+/-10%) with everything shutdown (antivirus/intrusion/app&content/etc)
Re: System erros - automatic restarts [message #139100 is a reply to message #139099] Fri, 30 March 2018 16:56 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
ipsys, try this KB.
https://manuals.gfi.com/en/kerio/control/content/server-conf iguration-kerio-control/optimizing-performance-with-large-se gment-offload-1990.html
Re: System erros - automatic restarts [message #139102 is a reply to message #139100] Fri, 30 March 2018 17:51 Go to previous messageGo to next message
ipsys is currently offline  ipsys
Messages: 38
Registered: March 2018
Location: Burkina Faso
thanks, but it says that its already enabled.

~ # ethtool -k lan | grep generic-segmentation
generic-segmentation-offload: on
~ # ethtool -k eth0 | grep generic-segmentation
generic-segmentation-offload: on
~ # ethtool -k eth1 | grep generic-segmentation
generic-segmentation-offload: on
~ #


what i do see, the service "winroute" is cosuming cpu.
(from top ->)

938 root 20 0 2467916 404376 33664 S 129.8 10.2 86:38.16 winroute

Uptime: 01:21:03
Kerio Control: Up to date
Kerio Antivirus: Disabled
Intrusion Prevention: Disabled
Application Awareness: Disabled
Kerio Control Web Filter: Disabled
IPsec VPN Server: Disabled
Kerio VPN Server: Disabled
MyKerio: Disabled

RAM: 1.10 GB of 3.80 GB used
CPU: 33.20%
Disk: 474.06 MB of 27.23 GB used

Active users / devices: 0 / 434
Status Current Rx Current Tx
WAN Up 160 973 Kb/s 20 890 Kb/s

we still receive a lot of dns errors, regardless of the dns server we use (even local dns server results are the same)?

[30/Mar/2018 14:51:56] (11) Failed to send DNS query to server 4.2.2.2
[30/Mar/2018 14:51:57] Last message repeated 43 times
[30/Mar/2018 15:17:03] (11) Failed to send DNS query to server 8.8.8.8
[30/Mar/2018 15:17:04] Last message repeated 9 times
[30/Mar/2018 15:23:33] (11) Failed to send DNS query to server 8.8.8.8
[30/Mar/2018 15:23:34] Last message repeated 78 times
[30/Mar/2018 15:23:48] (11) Failed to send DNS query to server 206.82.130.195
[30/Mar/2018 15:23:50] Last message repeated 26 times
[30/Mar/2018 15:27:37] (11) Failed to send DNS query to server 206.82.130.195
[30/Mar/2018 15:27:39] Last message repeated 6 times
[30/Mar/2018 15:30:06] (11) Failed to send DNS query to server 206.82.130.195
[30/Mar/2018 15:30:06] Last message repeated 31 times

i did a factory reset after version 9.2.2 was installed.

if this is normal operation on this version, ok. we will just let the device run and monitor it.
Re: System erros - automatic restarts [message #139103 is a reply to message #139102] Fri, 30 March 2018 17:58 Go to previous messageGo to next message
Columbia is currently offline  Columbia
Messages: 195
Registered: August 2014
Location: Moscow
Try to disable segmentation-offload! I did it and everything works ok. No downtime and reboots.
Re: System erros - automatic restarts [message #139108 is a reply to message #139103] Sat, 31 March 2018 05:07 Go to previous messageGo to next message
Great_Scott
Messages: 1
Registered: March 2018
I updated to 9.2.5 Patch 1 yesterday and the reboot bug is still present. Downgraded back to 9.2.4 until this bug is completely resolved.
Re: System erros - automatic restarts [message #139109 is a reply to message #139108] Sat, 31 March 2018 07:38 Go to previous messageGo to next message
arisg is currently offline  arisg
Messages: 29
Registered: January 2018
I had a reboot this morning as well after almost 24 hours that it was running with patch 1.
Re: System erros - automatic restarts [message #139119 is a reply to message #139109] Mon, 02 April 2018 07:44 Go to previous messageGo to previous message
Francyz is currently offline  Francyz
Messages: 15
Registered: February 2017
Location: Volgodonsk
9.2.5 patch 1 build 2570

1) NTLM authentication does not work
2) A critical error occurs once a day and the server restarts
Previous Topic: upgrade 9.2.8 - problem tunnel vpn
Next Topic: VLANs across Ports
Goto Forum:
  


Current Time: Fri Dec 06 17:28:04 CET 2019

Total time taken to generate the page: 0.05818 seconds