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Home » GFI User Forums » Kerio Connect » Message rejected as malware spam
Message rejected as malware spam [message #151387] Tue, 05 April 2022 16:26 Go to previous message
McIrish is currently offline  McIrish
Messages: 253
Registered: October 2011
I'm seeing some emails not coming through. They are being rejected, though the sender is in our whitelist. I "think" this might be a Bitdefender issue, but I'm not entirely sure. The email being rejected has some flight booking info in a pdf. If I have the recipient use a personal account, they get the email with attachments. If they then try to forward it to his domain email account, it's rejected. So, it's not the sender that is being blocked, but the attachments must be causing the issue.

How do I get around this? I can't have false positives rejecting email that is critical to what the company does. Any ideas on how to solve?

[Updated on: Tue, 05 April 2022 16:27]

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