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Home » GFI User Forums » GFI HelpDesk » Connect to someone (Can't get logged in and no option on Phone)
Re: Connect to someone [message #151224 is a reply to message #151217] Tue, 08 March 2022 12:27 Go to previous messageGo to previous message
chrisc is currently offline  chrisc
Messages: 155
Registered: January 2022
Hi rsbomar and Reenaree,

Sorry to hear you have been having issues with our support portal, we definitely want you to contact us! The error you are receiving when trying to log in to the support portal is most likely a browser-specific issue. It is usually caused when third-party cookies are not allowed. To access the support portal, you can either enable third-party cookies or add an exception for our support sites *.gfi.com and *.kayako.com. Here are instructions on how to do this for Chrome and Firefox. Important for Chrome: remember to select the "Including third-party cookies on this site" option when adding the exceptions.

As for the phone number, it sounds like you may be using the escalations number. This is used to escalate existing support cases and will not connect you without an existing ticket number. Of course, you cannot have an existing ticket number if you cannot log in to the portal but the above instructions should fix that.

Please post back if you have any issues!

Chris Contorinis
Customer Care Specialist
GFI Software

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