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on Customer Reply - Notify Group or Assoc. Staff [message #148648]

Mon, 07 September 2020 11:37

ffischer
Messages: 30
Registered: April 2017

Hello,
when a new Ticket ist opend, i got a mail as the Staff Member ..
but when the Customer, replys on the next mail.

Then the Information about the new reply from Customer is not comming.

Ho i can confiure, when customer is reply a Ticket that i or the Team gets the information ...
so that they check the Tickets?

best regards
Frank

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[Message index]

		on Customer Reply - Notify Group or Assoc. Staff By: ffischer on Mon, 07 September 2020 11:37
		Re: on Customer Reply - Notify Group or Assoc. Staff By: ian.bugeja on Mon, 07 September 2020 16:52
		Re: on Customer Reply - Notify Group or Assoc. Staff By: ffischer on Tue, 08 September 2020 07:00
		Re: on Customer Reply - Notify Group or Assoc. Staff By: ian.bugeja on Tue, 08 September 2020 15:12
		Re: on Customer Reply - Notify Group or Assoc. Staff By: ffischer on Wed, 09 September 2020 13:34

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