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Home » GFI User Forums » Kerio Connect » Server Error in web client (Failed to get an occurrence)
Server Error in web client [message #148640] Fri, 04 September 2020 20:20 Go to previous message
brandonh75 is currently offline  brandonh75
Messages: 62
Registered: June 2011
Location: Burnsville, MN
We have one user who started getting an error in Webmail yesterday that I've not seen before. It was coming up constantly. Once the server was restarted now I'm told it only appears when first logging in or when refreshing the page.

It says...

Server error

Failed to get an occurrence, there is no occurrence of ID
'keriostorage://occurrence/domain.com/user.name/b6e49f61-
ca40-4975-8528-56b19fd65d64/380/20200904T090000-0700'.

With an OK button.

This happens to him on all browsers on Windows 10. Server is latest running on latest Windows Server 2012 R2.

I don't see any errors in the error log in the admin console. Reindexing his account didn't help.

Thanks!
 
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