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Home » GFI User Forums » Kerio Connect » 9.2.6 build 3811 - Faulting module name: MSVCR100.dll (Kerio Connect 9.2.6 crashes)
9.2.6 build 3811 - Faulting module name: MSVCR100.dll [message #139269] Sat, 07 April 2018 21:59 Go to previous message
sborgmt is currently offline  sborgmt
Messages: 34
Registered: June 2013
Kerio Connect updated to 9.2.6 build 3811 yesterday.

I have two different servers experiencing this issue, one on Windows Server 2016 Standard and the other Windows Server 2008 R2

Since this morning, occasionally I am seeing the Kerio mailserver.exe crash and write the following in the event log:

***
Faulting application name: mailserver.exe, version: 9.2.6.3811, time stamp: 0x5abaee02
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x4a8
Faulting application start time: 0x01d3cea513e635fa
Faulting application path: C:\Program Files (x86)\Kerio\MailServer\mailserver.exe
Faulting module path: C:\Program Files (x86)\Kerio\MailServer\MSVCR100.dll
Report Id: bfcdc5a0-3a9a-11e8-b2e7-000c29fc6890
***

Also I have the following random entries in the warning log of Kerio Connect:

***
[07/Apr/2018 19:38:07] Message index in folder ~auser<_at_>domainreplaced.com/INBOX is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 19:38:07] Message index in folder ~auser<_at_>domainreplaced.com/INBOX successfully recovered (2 items changed).
[07/Apr/2018 19:38:16] Message index in folder ~user<_at_>domainreplaced.com/INBOX is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 19:38:16] Message index in folder ~user<_at_>domainreplaced.com/INBOX successfully recovered (2 items changed).
[07/Apr/2018 19:38:17] Message index in folder ~user<_at_>domainreplaced.com/Alerts (Clients SYS) is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 19:38:17] Message index in folder ~user<_at_>domainreplaced.com/Alerts (Clients SYS) successfully recovered (29 items changed).
[07/Apr/2018 19:38:17] Message index in folder ~user<_at_>domainreplaced.com/Deleted Items is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 19:38:17] Message index in folder ~user<_at_>domainreplaced.com/Deleted Items successfully recovered (2 items changed).
[07/Apr/2018 19:40:25] Message index in folder ~user<_at_>domainreplaced.com/INBOX is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 19:40:25] Message index in folder ~user<_at_>domainreplaced.com/INBOX successfully recovered (4 items changed).
[07/Apr/2018 19:40:48] Message index in folder ~user<_at_>domainreplaced.com/Sent Items is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 19:40:48] Message index in folder ~user<_at_>domainreplaced.com/Sent Items successfully recovered (1 items changed).
[07/Apr/2018 19:45:49] Message index in folder ~user<_at_>domainreplaced.com/Deleted Items is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 19:45:49] Message index in folder ~user<_at_>domainreplaced.com/Deleted Items successfully recovered (2 items changed).
[07/Apr/2018 19:46:23] Inconsistent message index detected in folder ~user<_at_>domainreplaced.com/Drafts.
[07/Apr/2018 19:46:23] Restoring index in folder ~user<_at_>domainreplaced.com/Drafts. Flags and status information may be lost.
[07/Apr/2018 20:10:53] Message index in folder ~user<_at_>domainreplaced.com/INBOX is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 20:10:53] Message index in folder ~user<_at_>domainreplaced.com/INBOX successfully recovered (2 items changed).
[07/Apr/2018 20:11:59] Message index in folder ~auser<_at_>domainreplaced.com/INBOX is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 20:11:59] Message index in folder ~auser<_at_>domainreplaced.com/INBOX successfully recovered (2 items changed).
[07/Apr/2018 20:14:24] Message index in folder ~user<_at_>domainreplaced.com/INBOX is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 20:14:24] Message index in folder ~user<_at_>domainreplaced.com/INBOX successfully recovered (1 items changed).
[07/Apr/2018 20:20:21] Inconsistent message index detected in folder ~user<_at_>domainreplaced.com/Drafts.
[07/Apr/2018 20:20:21] Restoring index in folder ~user<_at_>domainreplaced.com/Drafts. Flags and status information may be lost.
[07/Apr/2018 20:46:44] Message index in folder ~user<_at_>domainreplaced.com/Alerts (Clients SYS) is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 20:46:44] Message index in folder ~user<_at_>domainreplaced.com/Alerts (Clients SYS) successfully recovered (1 items changed).
[07/Apr/2018 20:48:45] Message index in folder ~user<_at_>domainreplaced.com/INBOX is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 20:48:45] Message index in folder ~user<_at_>domainreplaced.com/INBOX successfully recovered (2 items changed).
[07/Apr/2018 20:49:09] Message index in folder ~user<_at_>domainreplaced.com/Alerts (CCTV) is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 20:49:09] Message index in folder ~user<_at_>domainreplaced.com/Alerts (CCTV) successfully recovered (2 items changed).
[07/Apr/2018 20:54:08] Message index in folder ~user<_at_>domainreplaced.com/Junk E-mail is corrupted. Recovering index with redo log from indexlog.fld.
[07/Apr/2018 20:54:08] Message index in folder ~user<_at_>domainreplaced.com/Junk E-mail successfully recovered (1 items changed).
[07/Apr/2018 20:54:43] Inconsistent message index detected in folder ~user<_at_>domainreplaced.com/Drafts.
[07/Apr/2018 20:54:43] Restoring index in folder ~user<_at_>domainreplaced.com/Drafts. Flags and status information may be lost.
[07/Apr/2018 21:39:36] Inconsistent message index detected in folder ~user<_at_>domainreplaced.com/Drafts.
[07/Apr/2018 21:39:36] Restoring index in folder ~user<_at_>domainreplaced.com/Drafts. Flags and status information may be lost.
***

I have another server updated at the same time yesterday which does not seem to suffer from the same problem.

Did anybody see similar behavior?

I went through the logs in great detail, and I cannot see any similar messages in the logs prior to the update to 9.2.6.

Windows is updated on both the servers with issues, to the latest updates.

Stefan

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