| Message Filters: Receiving Rules [message #130916] |
Mon, 18 July 2016 21:04  |
Kerio Blue
Messages: 62
Registered: April 2013
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Dear all,
I have encountered a problem with the incoming mail filter in the administration console. For a co-worker who had been out of office I had setup a re-direct, i.e. all emails where redirected to another account. The redirect worked fine until someone sent an email to one of our internal mailing lists (hosted on the same Kerio Connect server). This mailing list also includes the email address of the co-worker who was Out of Office. What unfortunately happened was that nobody on that mailing list received the email. The only person who received the email was the person which received the redirected emails from the co-worker.
The same thing was happening when some was sending an email to a couple of people adding their addresses individually (including the redirected email address). Nobody received the email except the person to which the emails were redirected.
I have 2 workarounds for this issue. One would be to setup incoming filters inside an email account the other one is removing the address from the mailing list (and re-adding it later). However, there is no work around for an email which had been sent to multiple individual recipients.
During the rule set up I was also not able to use 'To' as a condition. The rule would only work when I used the 'Recipient' condition.
I would be grateful for every piece of advice. Thanks.
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