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Re: How to make sure that ALL local messages are on the server [message #129423 is a reply to message #129394] Fri, 06 May 2016 10:34 Go to previous message
Pavel Dostal (Kerio) is currently offline  Pavel Dostal (Kerio)
Messages: 131
Registered: July 2005
If there is a warning "not all message synchronized", you can't be sure. Technically you can be sure that you lose something, however it is possible that it is caused by some Outlook-generated message that is not visible for you.

If you can compare number of emails between KCC and Outlook, it is the simplest and probably the most reliable solution.

Theoreticaly you can check that Kerio Outlook Connector is not synchronizing any more, however a reliable check it a bit complicated. You need to switch off Outlook and make some changes KCC that will be visible in Outlook without opening a folder. E.g. create a new folder (and maybe put some unread message there). Now start Outlook again and wait until new folder appears and unread mail number on that folder is updated to correct value. Now you know that full synchronization is running. Now check the Kerio Outlook Connector icon in Windows notification area. If it is yellow (Idle), there is nothing that Connector wants to synchronize.
Although you can't be sure that everything is synchronized, you can be sure that waiting for more synchronized messages is useless. Either all messages were synchronized, or there is some issue in the store that prevents synchronization of some messages. However such issue should be logged in Kerio Outlook Connector's debug.log

Pavel Dostal
Kerio Technologies
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