| Re: sent email disappears quota exceeded [message #127799 is a reply to message #127798] |
Tue, 09 February 2016 17:34   |
ksnyder
Messages: 557
Registered: August 2014
Location: USA
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Perhaps if you looked in the Mail Log and got a definitive answer, you could give your boss the reassurance you're looking for. Please don't come back at me about my response when you've blatantly disregarded the advice of an entire community. If you'd like to make a feature suggestion, the proper protocol is well documented in this forum and in our Knowledge Base: http://kb.kerio.com/1643
In your last message, you said that you wanted the message to be saved and not sent. Did you mean to make that statement? It sounds ridiculous to me that you would want your boss to send an email, have it saved, but not sent? When I hit the "send" button, I expect a message to be sent unless there's a communication issue. End of story. A mailbox storage quota was met, not a quantity-of-sent-messages quota.
With that, you've set a limit on the size of a mailbox (including all of the folders in it...even "Sent"). The quota was reached. End of story. The traditional means of tracking whether the mail was sent or not do not apply because that repository is now governed by your quota rule. Full is full. Period. If you want to know what happened, you need to go to a less traditional method. Not at the client level, but at the server level. You need to see what the server did with the mail...you already know that "Boss" hit "send". Please do this before your log-file rotation kicks in and the evidence is gone forever. If you're uncertain as to how to find the log file and search through it, please say something and I'll be glad to jump on a TeamViewer session with you and walk you through it.
Ken Snyder
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