| Re: sent email disappears quota exceeded [message #127773 is a reply to message #127735] |
Mon, 08 February 2016 20:50   |
ksnyder
Messages: 557
Registered: August 2014
Location: USA
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To find out what happened, look at the Log Files...MAIL in particular (on the Kerio Connect server). Right-click to set a highlighting rule for the concerned user. Hit the up/down arrow to review the timeframe in question. You could also try to highlight messages that reference the recipient.
As to what to do:
Advanced Options-->Store Directory-->User quota section (on the Kerio Connect server). Set quota limit notification parameters there. If a user does not heed the warnings generated, it is their own fault. You have to coach people to be responsible - you are an IT professional with expertise, a budget, and limited resources that need to be shared amongst everyone in the company. Use the quota limit notifications (above) in conjunction with a sensible items cleanout policy (domain level is one suggestion). Is there anything stopping you from putting your foot down and saying, "Clean out your mailbox or I'll be glad to do it for you...it's just a matter of a few checkboxes if I do it."? I personally don't care who the audience is, the boss/owner of the company is paying you for your expertise and talent and paying you to sensibly manage the resources that are shared amongst everyone in the company. Remind them of the reasons they hired you and that they need to act as an example for the rest of the company by using common sense and following company rules/guidelines.
If this person is a hoarder and needs to keep the mail for 100 years, there are a million threads on this forum from partners who have delighted their customers with an archiving solution...one in particular, MailStore, seems to be preferred.
Ken Snyder
[Updated on: Mon, 08 February 2016 20:56] Report message to a moderator |
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