| Re: sent email disappears quota exceeded [message #127770 is a reply to message #127769] |
Mon, 08 February 2016 20:03   |
Bud Durland
Messages: 588
Registered: December 2013
Location: Plattsburgh, NY
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mrossi wrote on Mon, 08 February 2016 13:55According to the user, the email was not stored anywhere after it was sent and then the exceeded quota message appeared.
That would be the expected behavior, since the server never stores the copy, it is a client operation. The user needs to check with the recipient to see if they got the mail, or have the Kerio Administrator check the server logs for delivery records. I fully expect that the message was indeed delivered as intended (unless the user was sending the message to themselves).
If this user is up against their quota, then incoming mail will not be delivered -- it sits in the Kerio queue for a while, waiting for resolution to the quota issue, either housekeeping or a quota bump. The wait is the same as the SMTP delivery parameters, I think, which is probably a couple days.
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