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Re: sent email disappears quota exceeded [message #127757 is a reply to message #127754]

Mon, 08 February 2016 15:05

Bud Durland
Messages: 588
Registered: December 2013
Location: Plattsburgh, NY

mrossi wrote on Mon, 08 February 2016 08:37

@ Think Fixed
... but the condition of an email being sent/not sent is an issue with Kerio.

No, it is not. The presence of a message in the 'Sent Items' folder is not proof that a message was sent. It is a historic artifact that the SMTP process between your client and the mail server probably did not have an error, and is placed there by the CLIENT, not the server. Even when a copy of the sent message is successfully placed in that folder, it certainly is not an indicator that the mail server was successful in delivering the mail to the destination.

Indeed, all the e-mail clients I've worked with in recent memory have placing a copy of an outgoing message in the 'sent items' folder as an option, albeit it is usually enabled by default.

mrossi (cont)

Which is it? did it send or not? The very obvious solutions are to delete email or up the quota, neither help with the immediate question of the email being sent or not. Maybe the quota should be checked PRIOR to sending the email so that the user can delete email and then send. The user and me will not be left not knowing what happens to the email.

Kerio can send a message to users when they begin to approach their quota, usually long before there is an issue with the client not being able to save copies of messages in the 'Sent Items' folder. Further, administrators can help by setting limits on when messages are purged by the server from 'Deleted Items' and 'Junk E-Mail' folders, both of which can become black holes for space.

Indeed, all the e-mail clients I've worked with in recent memory have placing a copy of an outgoing message in the 'sent items' folder as an option, albeit usually enabled by default.

A copy of the message not landing the 'Sent Items' will not prevent the message from being delivered. The administrator can always look at the mail log to see if the message was delivered.

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[Message index]

		sent email disappears quota exceeded By: mrossi on Fri, 05 February 2016 20:26
		Re: sent email disappears quota exceeded By: mrossi on Fri, 05 February 2016 23:11
		Re: sent email disappears quota exceeded By: Think Fixed on Sun, 07 February 2016 01:03
		Re: sent email disappears quota exceeded By: Bud Durland on Sun, 07 February 2016 03:34
		Re: sent email disappears quota exceeded By: Think Fixed on Sun, 07 February 2016 16:16
		Re: sent email disappears quota exceeded By: mrossi on Mon, 08 February 2016 14:37
		Re: sent email disappears quota exceeded By: Bud Durland on Mon, 08 February 2016 15:05
		Re: sent email disappears quota exceeded By: mrossi on Mon, 08 February 2016 15:31
		Re: sent email disappears quota exceeded By: Think Fixed on Mon, 08 February 2016 16:42
		Re: sent email disappears quota exceeded By: UnifiedTechs-Brian on Mon, 08 February 2016 17:10
		Re: sent email disappears quota exceeded By: mrossi on Mon, 08 February 2016 17:19
		Re: sent email disappears quota exceeded By: Kerio/GFI Brian on Mon, 08 February 2016 17:30
		Re: sent email disappears quota exceeded By: mrossi on Mon, 08 February 2016 19:55
		Re: sent email disappears quota exceeded By: Bud Durland on Mon, 08 February 2016 20:03
		Re: sent email disappears quota exceeded By: mrossi on Mon, 08 February 2016 20:18
		Re: sent email disappears quota exceeded By: ComputerBudda on Mon, 08 February 2016 20:05
		Re: sent email disappears quota exceeded By: Bud Durland on Mon, 08 February 2016 19:53
		Re: sent email disappears quota exceeded By: ksnyder on Mon, 08 February 2016 20:50
		Re: sent email disappears quota exceeded By: Think Fixed on Mon, 08 February 2016 21:44
		Re: sent email disappears quota exceeded By: mrossi on Tue, 09 February 2016 16:30
		Re: sent email disappears quota exceeded By: ksnyder on Tue, 09 February 2016 16:48
		Re: sent email disappears quota exceeded By: mrossi on Tue, 09 February 2016 17:03
		Re: sent email disappears quota exceeded By: ComputerBudda on Tue, 09 February 2016 17:09
		Re: sent email disappears quota exceeded By: ksnyder on Tue, 09 February 2016 17:34
		Re: sent email disappears quota exceeded By: Think Fixed on Mon, 15 February 2016 04:13

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