| Blank addresses on mobile devices [message #121348] |
Mon, 18 May 2015 19:27  |
Bud Durland
Messages: 586
Registered: December 2013
Location: Plattsburgh, NY
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We've recently completed moving about 100 users from Exchange to to Connect 8.4.3. We're seeing an interesting phenomena. On mobile devices (both Android and iOS), the 'from' address on the e-mail displays as the word 'empty'. If the message is replied to, the reply does indeed go to the original sender. It also goes to an address 'unknown<_at_>undisclosed-domain', which of course bounces back to the person sending the reply.
This doesn't happen on all devices, but seems to 'stick' to an account. We've tried removing the mail account from the mobile device and re-adding it, but the problem persists. The accounts are set up as ActiveSync. We have not tried using IMAP because that is not an acceptable solution for us -- the user must have synchronized calendars and contacts as well.
We've opened a support ticket with Kerio, and sent some log information, but haven't heard from them other than them agreeing that it is a strange behavior. I'm hoping someone here has seen (and fixed!) something similar. Any advice appreciated.
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