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Home » GFI User Forums » Kerio Control » Web Filter categorization disabled
Web Filter categorization disabled [message #114605] Wed, 02 July 2014 22:38 Go to previous message
RMCholewa is currently offline  RMCholewa
Messages: 9
Registered: July 2014
Hi there,

I have a strange problem. My Kerio Web Filter disabled itself from time to time (at least a dozen times a day), although properly licensed.

After checking the error log, I have found this:

[02/Jul/2014 16:40:08] DNS response timeout, Kerio Control Web Filter categorization disabled. Serial number: XXXXXX

If I go to the Kerio Control Web Filter tab, disable it and enable it again immediately, it starts working again.

Problem is, I have to do it all the time, dozens of times a day to keep my log and categorization running. No, I do not have any DNS problems whatsoever.

Are there any ways of increasing this "timeout"?

Thank you in advance.
 
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