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Home » GFI User Forums » Kerio Connect » KOFF: Unable to synchronize a message
KOFF: Unable to synchronize a message [message #151439] Wed, 13 April 2022 08:13 Go to previous message
scornelissen85 is currently offline  scornelissen85
Messages: 24
Registered: July 2011
Location: Netherlands

I'm having issues with Office 365 and KOFF. Im'running Kerio Connect 9.4.0 (build 6153) on CentOS 7. Since a few days I'm getting messages that KOFF wasn't able to sync a message. It contains an .eml file which always contain one of our contacts (which are created manually in the GAL). The debug information says:

[13/04/2022 08:07:11.202] (18500) {err}{convertor}
In MapiConvertor\MapiConvertor.cpp:180 (mimeToMapi)
Exception of class HResultException: Lib\RichTextConvertor.cpp(359), RichTextConvertor::unicodeToRtf:
0x80004005 E_FAIL: Conversion of unicode to rtf body failed
Conversion has failed.

[13/04/2022 08:07:11.206] (18500) {err}{scp-worker}
In SCProvider\ConvertorHelper.cpp:183 (ConvertorHelper::convertMimeMessage)
Exception of class HResultException: SCProvider\ConvertorHelper.cpp(176), ConvertorHelper::convertMimeMessage:
0x80004005 E_FAIL
HRESULT: 0x80004005 E_FAIL

Next to me some collegeas with the same Outlook version (version of Office is 18.2110.13110.0) has the same issue. I have cleaned the Kerio cache, even by removing the folder where the cache is in. But the issue remains.
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