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Home » GFI User Forums » GFI MailEssentials » WARNING! GFI MailEssentials EWS Information Store Protection did not scan a mailbox. (WARNING! GFI MailEssentials EWS Information Store Protection did not scan a mailbox.)
WARNING! GFI MailEssentials EWS Information Store Protection did not scan a mailbox. [message #153544] Mon, 16 January 2023 12:20 Go to next message
Stewart is currently offline  Stewart
Messages: 1
Registered: January 2023
Hi,

Im new to GFI Mail Ess. installed Nov 2022,

we had a strange problem this weekend where we had zero spam at all, until i rebooted my router. but normal email was coming and going okay.

anyways while looking through the logs so see an event i came across these logs can anyone explain what they are?

Event 1:-
WARNING! GFI MailEssentials EWS Information Store Scanning did not scan an item.

GFI MailEssentials EWS Information Store Protection did not scan the following item:
Subject1 [Scanned][Spam score:8%]

located at:
Mailbox: username1<_at_>domain1.co.uk Top of Information Store/Inbox

because of the error:
The message exceeds the maximum supported size., The message exceeds the maximum supported size.

Regards,
GFI MailEssentials


also
Event 2:-
WARNING! GFI MailEssentials EWS Information Store Scanning did not scan an item.

GFI MailEssentials EWS Information Store Protection did not scan the following item:
Subject1 [Scanned][Spam score:8%]

located at:
Mailbox: username1<_at_>domain1.co.uk Top of Information Store/Inbox

because of the error:
The message exceeds the maximum supported size., The message exceeds the maximum supported size.

Regards,
GFI MailEssentials
Re: WARNING! GFI MailEssentials EWS Information Store Protection did not scan a mailbox. [message #153567 is a reply to message #153544] Wed, 18 January 2023 23:28 Go to previous message
chrisc is currently offline  chrisc
Messages: 136
Registered: January 2022
Hi Stewart, for assistance in this issue kindly take a moment to submit a request to our Technical Support team!

Chris Contorinis
Customer Care Specialist
GFI Software
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