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Can't get agents to register in the console [message #153479]

Thu, 05 January 2023 16:18

vw79qbqyn4aabo9nwvt4 is currently offline

vw79qbqyn4aabo9nwvt4
Messages: 3
Registered: January 2023

I am trying to move the Languard server to a new machine. I followed the standard migration procedure but that was a disaster so I cleaned it all out and started again. I now have the software installed and I've been able to add the machines I want scanned but no matter what I try I can't get it to register the agents which are already installed or add new ones.

GFI LanGuard
Version: 12.7
Build: 20220406

Running on Windows 10 22H2.

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Re: Can't get agents to register in the console [message #153481 is a reply to message #153479]

Fri, 06 January 2023 02:50

chrisc is currently offline

chrisc
Messages: 155
Registered: January 2022

Hi vw79qbqyn4aabo9nwvt4, for assistance in this issue kindly take a moment to submit a request to our Technical Support team!

Chris Contorinis
Customer Care Specialist
GFI Software

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Re: Can't get agents to register in the console [message #153487 is a reply to message #153481]

Fri, 06 January 2023 11:45

vw79qbqyn4aabo9nwvt4 is currently offline

vw79qbqyn4aabo9nwvt4
Messages: 3
Registered: January 2023

They helped. Make sure that the account running the services has access to the database...

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Re: Can't get agents to register in the console [message #153488 is a reply to message #153487]

Fri, 06 January 2023 15:42

chrisc is currently offline

chrisc
Messages: 155
Registered: January 2022

Excellent! Glad to know you got it sorted.

Chris Contorinis
Customer Care Specialist
GFI Software

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