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Home » GFI User Forums » Kerio Connect » Kerio Connect 10.0.0
Re: Kerio Connect 10.0.0 [message #153329 is a reply to message #153326] Thu, 15 December 2022 09:55 Go to previous messageGo to next message
beny66ka is currently offline  beny66ka
Messages: 7
Registered: October 2020
I have been observing Outlook freezing during the initial mailbox synchronization already 3 months ago.
However, after the big mailbox finishes syncing, everything is OK. So this is in version 9.4.2 (6498).
I would say that the problem appeared again after some Office update! Mad
This was here before version 10.0.0.
If it now Outlook indexes after every startup, there may be a problem.
Re: Kerio Connect 10.0.0 [message #153341 is a reply to message #153313] Fri, 16 December 2022 10:10 Go to previous messageGo to next message
scorpie is currently offline  scorpie
Messages: 11
Registered: February 2015
Wilco wrote on Wed, 14 December 2022 09:56
Maybe the KOFF search is faster, but to start Outlook 365 up it takes much more time because of the search index to be completed. Sad

Same experience here. Actually i stopped my rollout plans, because i don't want to messup all my client installations. Reported this already to the GFI support.
Re: Kerio Connect 10.0.0 [message #153342 is a reply to message #153341] Fri, 16 December 2022 12:36 Go to previous messageGo to next message
thegaijin is currently offline  thegaijin
Messages: 30
Registered: September 2018
The feedback i m getting from 2 clients is not encouraging.
Outlook is having some random freezes and also the seach bug i mentioned before is a a deal braker for them.
I need to roll back to latest version I guess....
Re: Kerio Connect 10.0.0 [message #153344 is a reply to message #153342] Fri, 16 December 2022 12:45 Go to previous messageGo to next message
areichmann is currently offline  areichmann
Messages: 120
Registered: December 2012
We had the same problem with a customer who tried the update to 10 himself. As soon as larger mailboxes with KOFF are used, Outlook becomes unusable.

I am glad that I am not alone with the problem, a request to GFI via the distributor ICOS has shown that according to GFI Support no error can be found, the KOFF works correctly. (as designed).

We did a rollback.

The behavior should possibly only occur with very large mailboxes (large from GFI's point of view).

For our customers, however, mailbox sizes of >5 GB, even 20 GB are normal. (Tests with very small mailboxes show no problems in our case).

[Updated on: Fri, 16 December 2022 12:51]

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Re: Kerio Connect 10.0.0 [message #153360 is a reply to message #153344] Mon, 19 December 2022 10:00 Go to previous messageGo to next message
tverweij is currently offline  tverweij
Messages: 63
Registered: March 2010
Location: Curacao
5 Gb big ?????

A normal mailbox is 20 - 100 Gb. Good to know a bout these problems; I will not upgrade my clients to version 10 as for them a 5Gb mailbox is really small.
Re: Kerio Connect 10.0.0 [message #153362 is a reply to message #153360] Mon, 19 December 2022 11:46 Go to previous messageGo to next message
lapidu is currently offline  lapidu
Messages: 2
Registered: December 2022
Hello all, I have the same problem that the search function for mails and contacts no longer works.

How can I do a rollback under debian without data loss.

Thank you
Re: Kerio Connect 10.0.0 [message #153364 is a reply to message #153360] Mon, 19 December 2022 11:47 Go to previous messageGo to next message
lapidu is currently offline  lapidu
Messages: 2
Registered: December 2022
Hello all, I have the same problem that the search function for mails and contacts no longer works.

How can I do a rollback under debian without data loss.

Thank you
Re: Kerio Connect 10.0.0 [message #153365 is a reply to message #153326] Mon, 19 December 2022 14:40 Go to previous messageGo to next message
guzziguido is currently offline  guzziguido
Messages: 3
Registered: April 2019
The pulic Mailbox was emtpty after the upgrade.
I then simply restored a backup. it works now
Re: Kerio Connect 10.0.0 [message #153367 is a reply to message #153293] Mon, 19 December 2022 16:31 Go to previous messageGo to next message
songon is currently offline  songon
Messages: 1
Registered: December 2022
I'had a very bad experience with V. 10 atm... on my outlook with 2 emails i have experienced freeze at first, i uninstalled kerio offline cache, rebooted and then deleted every istances of kerio in %appdata%\local, %appdata%\roaming, c:\programdata, c:\program files and c:\program files (x86), after that i installed again the offline cache outlook plugin and now i can use outlook at least.
However of my 2 email one is totaly sync and my main mail email is green trying to sync always at 90% and with cpu usage of KOFF always at 50%.

On others machine with a clean installation of koff i've resolved the issue.

[img]https://i.imgur.com/3jI9EjA.jpg[/img]
[img]https://i.imgur.com/jMfnq63.jpg[/img]
Re: Kerio Connect 10.0.0 [message #153370 is a reply to message #153360] Mon, 19 December 2022 18:28 Go to previous messageGo to next message
advcon is currently offline  advcon
Messages: 22
Registered: October 2010
Installing the KOFF Outlook Connector update on a Remote Desktop Services server requires the manual resync of each user's mailbox on the server for the search to work. We have opened a support ticket but haven't found a resolution to automatically initiate this by user.

Same slow Outlook profile open as reported by others.
Re: Kerio Connect 10.0.0 [message #153372 is a reply to message #153370] Mon, 19 December 2022 20:16 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 122
Registered: July 2008
Location: Germany
confirmed. If you don't do a manual rebuild the search index stay 'offline'
Re: Kerio Connect 10.0.0 [message #153373 is a reply to message #153362] Tue, 20 December 2022 01:23 Go to previous messageGo to next message
mzaidi is currently offline  mzaidi
Messages: 105
Registered: April 2021
Thank you for your message. For further assistance regarding the issue and troubleshooting, please reach out to the Kerio Connect Technical support team by creating the support ticket on the Kerio connect support portal: https://support.kerioconnect.gfi.com/
Re: Kerio Connect 10.0.0 [message #153377 is a reply to message #153373] Tue, 20 December 2022 09:37 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 122
Registered: July 2008
Location: Germany
The only 'quick' solution for me is deleting the cache the hard way. Close Outlook, go to "%LOCALAPPDATA%\kerio\Outlook Connector\". Here you delete the directory Outlook.* wich contain the cache for a profile. You can move it to another store for safty. This directory will be rebuild if you starting outlook.

On my local computer I don't have any trouble. After updating to V10 my cache works fine and the index ist online.

I have a customer with a terminalserver cluster and here we have trouble. The index stay offline until I delete the cache on every single server for this user und lets rebuild them. Ok, no big problem but the process ist terrible slow on larger mailboxes. Every single calender and contact object takes 3 seconds. If I count only these objects we have around 5000 object per user wich takes 4h only for contacts and calender. Then comes up a mailstore of 10K up to 100K entries. Remember: for 1 server! This process must be done on each server. The cache is not in a central roaming profile because its to big to copy them every time the user logs in (> 1GB). Now we have up to 8h rebuilding per user and this customer have 40 user. If I delete all cache files the terminal server becomes unuseable while rebuilding all the caches. I have to do it step by step for each user in the nightshift to prevent blocking the server.

GFI, please take a closer look to he cache and find out why it takes so long time for syncing calender and contacts. The is a major problem and should be fixed soon. You can test it easy with a central calender for all user wich holds around 5K entrys for 2 years.

Regards
Andreas
Re: Kerio Connect 10.0.0 [message #153386 is a reply to message #153305] Thu, 22 December 2022 09:12 Go to previous messageGo to next message
k.rafael is currently offline  k.rafael
Messages: 5
Registered: May 2014
Integration with MS Teams calendar does not work, if I click on the button "Add account" I get the error message
"endpoints_resolution_error: Error: could not resolve endpoints. Please check network and try again. Detail: ClientAuthError: openid_config_error: Could not retrieve endpoints. Check your authority and verify the .well-known/openid-configuration endpoint returns the required endpoints. Attempted to retrieve endpoints from: https://undefined/common/v2.0/.well-known/openid-configurati on"
Re: Kerio Connect 10.0.0 [message #153398 is a reply to message #153293] Fri, 23 December 2022 08:34 Go to previous messageGo to previous message
km is currently offline  km
Messages: 1
Registered: December 2022
Hi, installation of V.10 is not possible from the admin panel ??? It is not available in "Software updates".
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