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Home » GFI User Forums » Kerio Connect » Kerio Connect 10.0.0
Re: Kerio Connect 10.0.0 [message #153573 is a reply to message #153293] Thu, 19 January 2023 09:58 Go to previous messageGo to next message
baconbuttie is currently offline  baconbuttie
Messages: 5
Registered: December 2014
Beta tried on 2 sites here where clients are struggling with crashing and Outlook being unresponsive. Patch improves things slightly but still have slow Outlook startup and "Building Search Index (0%)" for long periods.
Re: Kerio Connect 10.0.0 [message #153574 is a reply to message #153556] Thu, 19 January 2023 11:53 Go to previous messageGo to next message
K3nZ0 is currently offline  K3nZ0
Messages: 6
Registered: July 2022
Looks good on non TerminalServer, but on TerminalServer the SearchIndex is still not working.
Re: Kerio Connect 10.0.0 [message #153578 is a reply to message #153563] Thu, 19 January 2023 15:08 Go to previous messageGo to next message
Mazur is currently offline  Mazur
Messages: 1
Registered: January 2023
Hi, we have again installed the KERIO offline Connector 9.4.2 (6498) for the large mailboxes and it works!
Maybe it will help someone.
Re: Kerio Connect 10.0.0 [message #153581 is a reply to message #153578] Fri, 20 January 2023 08:37 Go to previous messageGo to next message
matol is currently offline  matol
Messages: 6
Registered: February 2016
Hi, we have problem in new version with teams meetings, when usesrs cancel meeting in phones, server sends cancelation mail to all meeting members and mail looks like meeting creator send that mail. Anybody have same issue?
Re: Kerio Connect 10.0.0 [message #153588 is a reply to message #153293] Fri, 20 January 2023 15:40 Go to previous messageGo to next message
robert_plik is currently offline  robert_plik
Messages: 2
Registered: October 2022
Hi, we have noticed the following problem.
After searching for a message, moving a message to a subfolder does not make that message disappear from the search window.
You need to perform the search again so that the moved message is no longer displayed.
Re: Kerio Connect 10.0.0 [message #153592 is a reply to message #153581] Fri, 20 January 2023 23:53 Go to previous messageGo to next message
Carl N is currently offline  Carl N
Messages: 6
Registered: May 2013
beta patch works . its just slow @ startup.
Re: Kerio Connect 10.0.0 [message #153593 is a reply to message #153578] Fri, 20 January 2023 23:54 Go to previous messageGo to next message
Carl N is currently offline  Carl N
Messages: 6
Registered: May 2013
Mazur wrote on Thu, 19 January 2023 15:08
Hi, we have again installed the KERIO offline Connector 9.4.2 (6498) for the large mailboxes and it works!
Maybe it will help someone.
hi,

you had to uninstall auto updater service program i guess?

thank you
Re: Kerio Connect 10.0.0 [message #153599 is a reply to message #153593] Sun, 22 January 2023 13:18 Go to previous messageGo to next message
phil68 is currently offline  phil68
Messages: 22
Registered: January 2013
Looks like 10.0 update has been silently removed from automatic updates. If you search for updates in the GUI nothing can be found (even no beta) and also in the news on the dashboard there is no notice about 10.0 anymore. So GFI seems to see it as that problematic that the major release is removed!

But no comment on that, no solution or a time-frame for a (final) patch - I have a couple of users affected (big mailboxes on terminal-server..) and they ask me daily about a solution. They where frustrated before with the slow search performance, had lots of hopes with the 10.0 update and now are even more frustrated than before the update.
So if using 9.4.2.Connector in conjunction with 10.0 server is a solution I need somehow approval from GFI before applying this on the terminal-server since I don't want to mess up things even more.

I'm really worried that this could turn out as a similar disaster like we had last year with the HTML-problem that finally took months to be solved... the only thing stable seems to be the price increases which are hard to explain to customers fighting with the problems.
Re: Kerio Connect 10.0.0 [message #153606 is a reply to message #153599] Mon, 23 January 2023 06:02 Go to previous messageGo to next message
advcon is currently offline  advcon
Messages: 22
Registered: October 2010
We rolled back our Kerio Connect v10 Remote Desktop Services client to KOFF 9.4.6498 without any issues other than recreating the Outlook profiles to resync the email.
Re: Kerio Connect 10.0.0 [message #153613 is a reply to message #153293] Mon, 23 January 2023 15:20 Go to previous messageGo to next message
Mailuser80 is currently offline  Mailuser80
Messages: 8
Registered: March 2013
Location: Germany
After a lot of different testing configurations, I have got a solution for the Outlook freez/hang problem:
Even after the beta patch of kerio 10.0 wasn't solveed the problem for all users. Some users could use outlook without problems and some not.

The user/Client Outlook Application should be closed

Do the following at your Mailserver for the affected users:
stopped service kerio-connect

keriomapi store deleted

.journal.db deleted

specguid.fld deleted
startet kerio service

on the client

Koff Client + Kerio Updater manual deinstall/removed (10.x)

kerio-connect-koff-9.4.2-6498-win.exe installed

under C:\users\USERNAME\appdata\local\Kerio\USERNAME deleted (KOFF Cache)

Outlook Profile deleted

recreated with another description

After this my outlook users haven't reportet any more problems!

best regards

Marc
Re: Kerio Connect 10.0.0 [message #153617 is a reply to message #153613] Tue, 24 January 2023 09:22 Go to previous messageGo to next message
PPG is currently offline  PPG
Messages: 178
Registered: February 2010
Mailuser80 wrote on Mon, 23 January 2023 15:20
After a lot of different testing configurations, I have got a solution for the Outlook freez/hang problem:
Even after the beta patch of kerio 10.0 wasn't solveed the problem for all users. Some users could use outlook without problems and some not.

The user/Client Outlook Application should be closed

Do the following at your Mailserver for the affected users:
stopped service kerio-connect

keriomapi store deleted

.journal.db deleted

specguid.fld deleted
startet kerio service

on the client

Koff Client + Kerio Updater manual deinstall/removed (10.x)

kerio-connect-koff-9.4.2-6498-win.exe installed

under C:\users\USERNAME\appdata\local\Kerio\USERNAME deleted (KOFF Cache)

Outlook Profile deleted

recreated with another description

After this my outlook users haven't reportet any more problems!

best regards

Marc
I had to fix this on one of my clients sites.
All i did was empty the cache, deinstall the KOFF 10.0 application, installed the KOFF 9.4.2 applicatien.
(Disabled automatic software updates on the server!)
After this all worked properly....

[Updated on: Tue, 24 January 2023 09:23]

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Re: Kerio Connect 10.0.0 [message #153619 is a reply to message #153617] Tue, 24 January 2023 15:35 Go to previous messageGo to next message
Mailuser80 is currently offline  Mailuser80
Messages: 8
Registered: March 2013
Location: Germany
Yes you're right, I forgot ->> disable automatic software updates on the server!
Re: Kerio Connect 10.0.0 [message #153621 is a reply to message #153617] Tue, 24 January 2023 17:52 Go to previous messageGo to next message
advcon is currently offline  advcon
Messages: 22
Registered: October 2010
The 2nd beta of the Outlook KOFF Connector appears to resolve the reported issues for performance and searching in a Remote Desktop Services environment (terminal server). The only negative is you have to resync each user's mail or remove KOFF cache directory for each.
Re: Kerio Connect 10.0.0 [message #153625 is a reply to message #153621] Wed, 25 January 2023 10:00 Go to previous messageGo to next message
K3nZ0 is currently offline  K3nZ0
Messages: 6
Registered: July 2022
Do you have Build 6988 installed? And the search index works with this build on terminal Servers? Is there any ETA for the patch?
Re: Kerio Connect 10.0.0 [message #153637 is a reply to message #153588] Thu, 26 January 2023 13:12 Go to previous messageGo to previous message
thegaijin is currently offline  thegaijin
Messages: 30
Registered: September 2018
This was the first complain I had from clients.
I have already provided logs to GFI regarding this issue and I expect that it will be solved at some point
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