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Home » GFI User Forums » Kerio Connect » Kerio Connect 10.0.0
Re: Kerio Connect 10.0.0 [message #153423 is a reply to message #153398] Wed, 28 December 2022 01:50 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 122
Registered: July 2008
Location: Germany
Clearing and rebuilding the cache for KOFF / Outlook is not a permanent solution. The search index becomes offline again if you start a new outlook session. I open a ticket and wait for a solution. I think about reverting back to V9.x
Re: Kerio Connect 10.0.0 [message #153427 is a reply to message #153423] Wed, 28 December 2022 13:17 Go to previous messageGo to next message
thegaijin is currently offline  thegaijin
Messages: 30
Registered: September 2018
This has to be one of the worst updates of all times.
search index is not working reliably and also the problems with outlook are frustrating.
I already rolled back 2 clients and I plan to roll back another one soon.
Re: Kerio Connect 10.0.0 [message #153430 is a reply to message #153427] Wed, 28 December 2022 19:43 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 122
Registered: July 2008
Location: Germany
Please open a ticket and provide the logfiles they request. This may help to identify the problem. After this you can roll back.

[Updated on: Wed, 28 December 2022 19:43]

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Re: Kerio Connect 10.0.0 [message #153455 is a reply to message #153377] Mon, 02 January 2023 09:48 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 35
Registered: November 2019
I can confirm that "Advanced find" in Outlook (MS365) is not working. The only way to make it works is delete profile cache stored in %LOCALAPPDATA%\kerio\Outlook Connector\, as mentioned by AndreasL.
Re: Kerio Connect 10.0.0 [message #153456 is a reply to message #153386] Mon, 02 January 2023 14:38 Go to previous messageGo to next message
matfasci is currently offline  matfasci
Messages: 2
Registered: January 2023
Same problem.
Can anyone help?
Re: Kerio Connect 10.0.0 [message #153458 is a reply to message #153293] Mon, 02 January 2023 17:42 Go to previous messageGo to next message
Carl N is currently offline  Carl N
Messages: 6
Registered: May 2013
Hi,

Alright this "cache/search index" thing need to be resolved ASAP please.

this is adding work / problem for all my customer.

already losing a bunch to 365... this doesn't help at all.


thank you
Re: Kerio Connect 10.0.0 [message #153459 is a reply to message #153458] Mon, 02 January 2023 22:23 Go to previous messageGo to next message
chrisc is currently offline  chrisc
Messages: 118
Registered: January 2022
Thank you everyone for your feedback! Patch 1 is being tested with select partners in our support department and includes fixes for KOFF and the search issue.

Chris Contorinis
Customer Care Specialist
GFI Software
Re: Kerio Connect 10.0.0 [message #153462 is a reply to message #153459] Tue, 03 January 2023 11:17 Go to previous messageGo to next message
prophetcosty is currently offline  prophetcosty
Messages: 1
Registered: January 2023
i have also problems with the creation of the search index on every start of Outlook.
Re: Kerio Connect 10.0.0 [message #153463 is a reply to message #153459] Tue, 03 January 2023 12:03 Go to previous messageGo to next message
LogitComputer is currently offline  LogitComputer
Messages: 13
Registered: February 2013
Here the same.
I've updated a couple of Servers (small and big ones) and the problem is - if you have a huge amount, literally tens of thousands e-mails in your inbox, Outlook is becoming non-responsive.
User with 58K e-Mails in his inbox had to delete from "%LOCALAPPDATA%\Kerio\Outlook Connector" the Folder "Outlook.[GUID]" and rebuild everything.
Moreover, it was a notebook, and the CPU was contantly over 90%.

Conclusion: the update works more or less if you don't have thousands of e-mails in your inbox. If you have a huge amount of e-mails, delete the KOFF Folder and be patient for the synchronisation over night.
But this issue should still be fixed from GFI/Kerio.

A good notice from the user with 58K E-Mails: the search doesnt block his Outlook for over one minute, "just" for about 10 seconds.
This means the search was optimized by GFI/Kerio.

[Updated on: Tue, 03 January 2023 13:20]

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Re: Kerio Connect 10.0.0 [message #153465 is a reply to message #153293] Tue, 03 January 2023 21:35 Go to previous messageGo to next message
jpapach@sterlingcomputers is currently offline  jpapach@sterlingcomputers
Messages: 1
Registered: January 2023
I've been fighting this update since it rolled out. I was able to get all of the users to get rid of old emails so that no one has more than 7 GB of emails stored and thought I was free of it. Now one user is stuck with the connector search indexing stuck in offline mode. I've uninstalled and reinstalled the connector, cleared cache, manually removed the store from the system, and verified all the services I can think of that would be part of the issue. Does anyone have a fix for this? Is there a time table where we can expect a fix from GFI?
Re: Kerio Connect 10.0.0 [message #153477 is a reply to message #153465] Thu, 05 January 2023 13:27 Go to previous messageGo to next message
jankihaii3 is currently offline  jankihaii3
Messages: 1
Registered: January 2023
Can anyone confirm if Account Assistant is working on MacOS....uhumm...Sierra and above. (Or just if Monterey and above works)
Re: Kerio Connect 10.0.0 [message #153499 is a reply to message #153293] Mon, 09 January 2023 10:07 Go to previous messageGo to next message
sabarot is currently offline  sabarot
Messages: 9
Registered: August 2011
Kerio Connect 10.0 patch 1 is now available in BETA :
https://groups.google.com/g/gfi-insider/c/7Lt77h9BJ5c
Re: Kerio Connect 10.0.0 [message #153520 is a reply to message #153499] Wed, 11 January 2023 17:36 Go to previous messageGo to next message
Carl N is currently offline  Carl N
Messages: 6
Registered: May 2013
Alright i will try that asap

thank you
Re: Kerio Connect 10.0.0 [message #153556 is a reply to message #153293] Tue, 17 January 2023 22:44 Go to previous messageGo to next message
Jason1234 is currently offline  Jason1234
Messages: 19
Registered: April 2010
Has anyone tried the beta patch 1? What were the results?
Re: Kerio Connect 10.0.0 [message #153563 is a reply to message #153556] Wed, 18 January 2023 21:05 Go to previous messageGo to previous message
giancarlo@fourit.it is currently offline  giancarlo@fourit.it
Messages: 2
Registered: June 2022
Hi, the problems have slightly decreased, but with large data sizes Outlook still crashes, in Kerio (Naonis Italia) they promised me a new patch for tomorrow January 20th. I would wait
Giancarlo
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