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update checks failing?? [message #153144] Mon, 21 November 2022 17:21 Go to next message
Camdenlake is currently offline  Camdenlake
Messages: 5
Registered: June 2013
Location: Kingston, On
I assume some sort of issues on GFI server end. Getting update failed on multiple units. Others seeing this?


Re: update checks failing?? [message #153147 is a reply to message #153144] Tue, 22 November 2022 04:47 Go to previous messageGo to next message
Nick.Geary is currently offline  Nick.Geary
Messages: 73
Registered: January 2021
I am not seeing any reports of a server side outage relating to updates. In order to assist in looking into the issue please use the following page to open a support ticket?

Nick Geary
GFI Software
Re: update checks failing?? [message #153151 is a reply to message #153147] Tue, 22 November 2022 12:37 Go to previous messageGo to next message
tverweij is currently offline  tverweij
Messages: 56
Registered: March 2010
Location: Curacao
I have them too on multiple machines ...
Re: update checks failing?? [message #153154 is a reply to message #153147] Tue, 22 November 2022 21:27 Go to previous messageGo to next message
tverweij is currently offline  tverweij
Messages: 56
Registered: March 2010
Location: Curacao
I think this is the problem:

[21/Nov/2022 12:36:32] Antivirus Server error:(PID: 45884) Cannot find update location: SSL certificate problem: certificate has expired. Download failed.
[21/Nov/2022 13:16:52] IPS rules update check failed: SSL peer certificate or SSH remote key was not OK.
Re: update checks failing?? [message #153155 is a reply to message #153154] Tue, 22 November 2022 21:28 Go to previous messageGo to next message
Camdenlake is currently offline  Camdenlake
Messages: 5
Registered: June 2013
Location: Kingston, On
Yeah is saw those errors too. It seems to be working this am. Lack of internal coms at GFI?



Re: update checks failing?? [message #153159 is a reply to message #153154] Wed, 23 November 2022 10:13 Go to previous messageGo to next message
PPG is currently offline  PPG
Messages: 175
Registered: February 2010
tverweij wrote on Tue, 22 November 2022 21:27
I think this is the problem:

[21/Nov/2022 12:36:32] Antivirus Server error:(PID: 45884) Cannot find update location: SSL certificate problem: certificate has expired. Download failed.
[21/Nov/2022 13:16:52] IPS rules update check failed: SSL peer certificate or SSH remote key was not OK.

Had the same messages, but only on november 21 and for about 4.5 hours.
After that period everything worked like befor.

So yes, definitly a certificate error on the side of GFI. But they fixed it.
Re: update checks failing?? [message #153160 is a reply to message #153159] Wed, 23 November 2022 12:52 Go to previous message
tverweij is currently offline  tverweij
Messages: 56
Registered: March 2010
Location: Curacao
Yes, it looks like it is fixed; no more update problems.
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