GFI Software

Welcome to the GFI Software community forum! For support please open a ticket from https://support.gfi.com.

Home » GFI User Forums » Kerio Connect » Upgrade office from 32 to 64 bit (How can I do that without outlook breaking?)
Upgrade office from 32 to 64 bit [message #153143] Mon, 21 November 2022 15:25 Go to next message
tverweij is currently offline  tverweij
Messages: 56
Registered: March 2010
Location: Curacao
I have a terminal server with Office 365 32 bit installed.
The 32 bit version was needed bacause of an ERP we are using, but now, the need for 32 bit is gone and we like to upgrade top 64 bit Office 365.

What we did was:
1. Uninstall Kerio Connector 32 bit
2. Uninstall Office 365 32 bit
3. Install Office 365 64 bit
4. Install Kerio Connector 64 bits

When we open Outlook, we get the following error:
---------------------------
Microsoft Outlook
---------------------------
Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. An unexpected error has occurred.
MAPI was unable to load the information service C:\Program Files (x86)\Common Files\System\MSMAPI\KOFMSP.DLL. Be sure the service is correctly installed and configured.
---------------------------
OK
---------------------------

How can we make Outlook work again?

Note: at this moment we rolled back to 32 bit (uninstall kerio connector 64 bit. uninstall office 64 bit, install office 32 bit, install Kerio Connector 32 bit) and everything works again.
But we want / need to move to the 64 bit version in the near future.
So please tell me how to do that without removing all mail profiles, as the mail setup is rather complex and we have a lot of users.
Re: Upgrade office from 32 to 64 bit [message #153145 is a reply to message #153143] Mon, 21 November 2022 17:49 Go to previous messageGo to next message
Bud Durland is currently offline  Bud Durland
Messages: 585
Registered: December 2013
Location: Plattsburgh, NY
Did you reboot between steps 2 & 3? There is also a kerio updater service that needs to be uninstalled. You might also need to manually remove the mail profile.
Re: Upgrade office from 32 to 64 bit [message #153152 is a reply to message #153145] Tue, 22 November 2022 12:39 Go to previous messageGo to next message
tverweij is currently offline  tverweij
Messages: 56
Registered: March 2010
Location: Curacao
Yes, I did. It looks like the 32 bit connector and the 64 bit connector are incompatible.
If you installed a mailbox with the 32 bit connector, it won't upgrade to the 64 bit connector.
Re: Upgrade office from 32 to 64 bit [message #153163 is a reply to message #153152] Thu, 24 November 2022 13:14 Go to previous messageGo to next message
PPG is currently offline  PPG
Messages: 175
Registered: February 2010
Have you tried creating a new profile in Windows / Outlook?
Then add the account and let sync again.
Re: Upgrade office from 32 to 64 bit [message #153167 is a reply to message #153163] Fri, 25 November 2022 12:34 Go to previous message
tverweij is currently offline  tverweij
Messages: 56
Registered: March 2010
Location: Curacao
PPG wrote on Thu, 24 November 2022 13:14
Have you tried creating a new profile in Windows / Outlook?
Then add the account and let sync again.
See:

Quote:
So please tell me how to do that without removing all mail profiles, as the mail setup is rather complex and we have a lot of users.
Previous Topic: Let's Encrypt renewal not working
Next Topic: Cannot log in on web portal using AD account
Goto Forum:
  


Current Time: Sat Dec 10 10:23:27 CET 2022

Total time taken to generate the page: 0.03080 seconds