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Home » GFI User Forums » Kerio Control » Problems after rollback to 9.3.6 patch 1 build 5808? (Anybody having issues after rolling back to 9.3.6 patch 1 build 5808?)
Problems after rollback to 9.3.6 patch 1 build 5808? [message #152167] Mon, 11 July 2022 18:31 Go to next message
bhancepdx is currently offline  bhancepdx
Messages: 4
Registered: September 2014
Location: Portland

We recently had a Kerio NG500 Series get rolled back from 9.4 to 9.3.6 patch 1 build 5808, and then within 48 hours go completely offline.

Curious if anybody else had a Kerio control failure/outage after a 9.4 -> 9.3.6 rollback?

About the only error log of note were firebird errors in the error.log, i.e. this

[10/Jul/2022 19:36:30] (335544379) DB: unable to connect to database, Firebird DB error message follows:
[10/Jul/2022 19:36:30] (335544379) Firebird DB: *** IBPP::SQLException ***
[10/Jul/2022 19:36:30] (335544379) Firebird DB: Context: Database::Connect
[10/Jul/2022 19:36:30] (335544379) Firebird DB: Message: isc_attach_database failed
[10/Jul/2022 19:36:30] (335544379) Firebird DB:
[10/Jul/2022 19:36:30] (335544379) Firebird DB: SQL Message : -820
[10/Jul/2022 19:36:30] (335544379) Firebird DB: wrong or obsolete version
[10/Jul/2022 19:36:30] (335544379) Firebird DB:
[10/Jul/2022 19:36:30] (335544379) Firebird DB: Engine Code : 335544379
[10/Jul/2022 19:36:30] (335544379) Firebird DB: Engine Message :
[10/Jul/2022 19:36:30] (335544379) Firebird DB: unsupported on-disk structure for file /var/winroute/star/data/star.fdb; found 12.1, support 11.2
[10/Jul/2022 19:36:30] (335544379) Firebird DB:

which went away once the cache was cleared

other than that, nothing really stood out in the logs re: what would have caused a kerio outage

Re: Problems after rollback to 9.3.6 patch 1 build 5808? [message #152169 is a reply to message #152167] Tue, 12 July 2022 01:21 Go to previous message
chrisc is currently offline  chrisc
Messages: 155
Registered: January 2022
Hi bhancepdx! I would suggest asking our expert Technical Support team. If you do, make sure to include all the details you included here and any relevant log files you may have.

Chris Contorinis
Customer Care Specialist
GFI Software
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