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Home » GFI User Forums » Kerio Connect » MS365 Outlook - messages shown as plaintext, but they are html
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151952 is a reply to message #151940] Thu, 16 June 2022 11:10 Go to previous messageGo to next message
Hanwag is currently offline  Hanwag
Messages: 1
Registered: June 2022
Location: Germany
Hi Nick,

just tested the beta and it doesn´t work.
I updated only the KOFF to Version 9.4.6389, Server is 9.4.1 (6249) on Windows.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151954 is a reply to message #151940] Thu, 16 June 2022 11:52 Go to previous messageGo to next message
CoGriGroup is currently offline  CoGriGroup
Messages: 4
Registered: June 2022
I've tried this and still have an issue, the server is still running 9.3.1 Patch 2 as i was going to update then this issue occurred so held off so I'm not having to update twice.

Office version 2205 build 15225.20204 click to run.

Ran the beta installer, had to manually terminate the kerio backend process as had a firebird.msg error. after patch re-opened outlook still not displaying as html. so had to roll the office client back to get the user running.

Going to test an update after the kerio patch has been run on a previous rollback machine.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151957 is a reply to message #151954] Thu, 16 June 2022 13:38 Go to previous messageGo to next message
Valenzi is currently offline  Valenzi
Messages: 24
Registered: January 2010
Location: Germany
Tested also 9.4.1.6389 T1 32bit on Server (Win) 9.4.1 build 6249 - still no HTML.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151958 is a reply to message #151957] Thu, 16 June 2022 15:56 Go to previous messageGo to next message
Terrence is currently offline  Terrence
Messages: 12
Registered: February 2015
I'm seeing the update did not work "on the server" but I am asking if you also updated the KOFF on the systems. Seems to me that it is the KOFF that needs updating the most. Right?

Confusion is the first step in understanding.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151959 is a reply to message #151958] Thu, 16 June 2022 16:18 Go to previous messageGo to next message
sikola is currently offline  sikola
Messages: 2
Registered: June 2022
Did you notice that the fix is from 3.6.2022, 13 days old? Where is the newer iteration? Or am i wrong?
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151962 is a reply to message #151720] Fri, 17 June 2022 07:28 Go to previous messageGo to next message
areichmann is currently offline  areichmann
Messages: 118
Registered: December 2012
Evil or Very Mad

Still no HTML ... updated Server and KOFF. Also tested as new test setup.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151963 is a reply to message #151962] Fri, 17 June 2022 11:26 Go to previous messageGo to next message
kovar@skytrade.cz is currently offline  kovar@skytrade.cz
Messages: 1
Registered: June 2022
HTML not work in a month !!!!! great support. Last patch no change. Outlook 20116, 2019 does not work
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151964 is a reply to message #151962] Fri, 17 June 2022 12:35 Go to previous messageGo to next message
thegaijin is currently offline  thegaijin
Messages: 26
Registered: September 2018
Well I just received an email from my kerio distributor that I need to renew kerio for a client before 7th of July since after that date they expect a 30-40% raise in price.
Dont worry guys .After 7th of july they will fix it Very Happy Very Happy Very Happy Very Happy Very Happy
By the way the distributor highly recomends in his email to examine the senario to migrate to Icewarp!!!!!
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151965 is a reply to message #151962] Fri, 17 June 2022 13:16 Go to previous messageGo to next message
EdRoxter is currently offline  EdRoxter
Messages: 54
Registered: January 2009
Location: Germany
areichmann wrote on Fri, 17 June 2022 07:28
Evil or Very Mad

Still no HTML ... updated Server and KOFF. Also tested as new test setup.
Same issue with Outlook 2019 x64, KOFF 9.4.1p1, installed on an AD-joined Windows 10 Pro; server is Kerio Connect on a Debian 10 x64 machine. I installed the KOFF p1 beta on my test client first, keeping Office still at v2204. HTML mails were shown just normally. Then updated Office to v2205 and HTML mail display was instantly broken again.

[Updated on: Fri, 17 June 2022 13:19]

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Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151967 is a reply to message #151940] Fri, 17 June 2022 16:52 Go to previous messageGo to next message
chrigigraf is currently offline  chrigigraf
Messages: 2
Registered: September 2021
Are you kidding? A beta version from more than 2 weeks ago!
We are strongly researching for a new solution...

Quote:
The official release is planned for this next week.

We've so far received a positive response on the Beta release from the partners we've shared it with.

Here. is a link to the Beta download for those interested.

I recommend testing it on one or two of the machines, and then expanding the deployment if it works.

Nick Geary
GFI Software
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151970 is a reply to message #151720] Fri, 17 June 2022 21:39 Go to previous messageGo to next message
lessore is currently offline  lessore
Messages: 49
Registered: October 2010
Location: Munich
i just got the info about an newer beta build. First tests seems to solve the problem:
https://drive.google.com/drive/folders/1EgO2HnYXBBaNi-aTZkpT kXtgdRwZpRNt

the new Koff version should also be compatible with Kerio Connect 9.4.0 and 9.4.1
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151972 is a reply to message #151970] Sat, 18 June 2022 06:57 Go to previous messageGo to next message
Nick.Geary is currently offline  Nick.Geary
Messages: 59
Registered: January 2021
The fix has been shared publiclly through the GFI Insiders Program.

Dear GFI Insiders,



I hope you are doing well,



Following the recent Microsoft update which changed Outlook HTML implementation and impacted Kerio Connect KOFF we would like to share a patch resolving that problem.



Patch for testing is available here: https:// drive.google.com/drive/folders/1EgO2HnYXBBaNi-aTZkpTkXtgdRwZ pRNt



Please note that this KOFF version is compatible only with Kerio connect mail server versions 9.4 & 9.4.1.



This version is compatible with Outlook 2016/2019/2021/O365.



We would appritiate if anyone could test it and provide any feedback.



Thank you,



Kind regards



GFI Product team,


Nick Geary
GFI Software
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151974 is a reply to message #151970] Sat, 18 June 2022 09:48 Go to previous messageGo to next message
sikola is currently offline  sikola
Messages: 2
Registered: June 2022
Hi, how to serve patched KOFF to all clients? Can we use automatically Kerio server to distribute it?
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151976 is a reply to message #151972] Sat, 18 June 2022 18:09 Go to previous messageGo to next message
brauner is currently offline  brauner
Messages: 105
Registered: February 2010
Hello

what do you mean by "This version is compatible with Outlook 2016/2019/2021/O365"?

Is that means that I can't install it on Office 2013 and older?

-Roei
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151978 is a reply to message #151972] Sat, 18 June 2022 21:41 Go to previous messageGo to previous message
Backspin is currently offline  Backspin
Messages: 118
Registered: June 2008
Location: Amsterdam, the Netherland...
Nick.Geary wrote on Sat, 18 June 2022 06:57
The fix has been shared publiclly through the GFI Insiders Program.
We would appritiate if anyone could test it and provide any feedback.
I think we, as your customers, would really appreciate if you would thoroughly test patches within GFI, and not use your customers as beta-testers. It more and more seems that there's only a very small development team working on Kerio Connect, and that a testing team is non-existent.
From a company like GFI, with all the pretentious marketing talk, one would expect more. And with the 30-50% price increasing coming up soon, things are getting more and more out of balance and even outright ridicoulous.



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