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Home » GFI User Forums » Kerio Connect » MS365 Outlook - messages shown as plaintext, but they are html
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151888 is a reply to message #151720] Sun, 12 June 2022 11:50 Go to previous messageGo to next message
Daniele Imberti is currently offline  Daniele Imberti
Messages: 1
Registered: June 2022
I sent many hours to disable Office automatic updates and to rollback to the previous version of Office!

My customers didn't pay me for these many hours (about 100/110 users).

When GFI will find a solution... I will do the same work, re-enable Office updates and lunch the update!

Other non-paid hours!

Meanwhile my customers are not protect against the latests threats because Office is not updated!

Another thing... I have to pay for EAS that work really bad with Outlook so... I forced to use the KOff connector!

After more than 10 years I'm really thinking to change our mail server solution.

I think that GFI should discount a big chunk of the price for the renewal next year for longtime customers.

I'm really disappointed right now, but at least I no longer have customers mad at me (after blocking updates and rolling back Office).

Peace!

Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151891 is a reply to message #151883] Mon, 13 June 2022 06:53 Go to previous messageGo to next message
ITC Solutions GmbH is currently offline  ITC Solutions GmbH
Messages: 18
Registered: August 2015
Location: Geroldswil
and if konnt now finally the patch?
Some of my customers now want to switch to M365.

PS: And stop with the advertising-emails, you have problems to solve, for 2 weeks !!!!
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151892 is a reply to message #151891] Mon, 13 June 2022 09:52 Go to previous messageGo to next message
Valenzi is currently offline  Valenzi
Messages: 24
Registered: January 2010
Location: Germany
We cannot work properly without HTML-E-Mails. Looking forward to the patch!
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151898 is a reply to message #151891] Mon, 13 June 2022 15:29 Go to previous messageGo to next message
EdRoxter is currently offline  EdRoxter
Messages: 55
Registered: January 2009
Location: Germany
ITC Solutions GmbH wrote on Mon, 13 June 2022 06:53
PS: And stop with the advertising-emails, you have problems to solve, for 2 weeks !!!!
To be fair, that's likely coming from an entirely different department and won't affect the developers' schedule in any way.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151899 is a reply to message #151720] Mon, 13 June 2022 23:09 Go to previous messageGo to next message
RustyB is currently offline  RustyB
Messages: 88
Registered: April 2010
Does Kerio not test their product on new versions of Outlook before they are released to the public? Seems like this should have been patched before version 2205 of Outlook was ever released.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151907 is a reply to message #151899] Tue, 14 June 2022 17:04 Go to previous messageGo to next message
jpalacci is currently offline  jpalacci
Messages: 4
Registered: June 2022
No news since last Wednesday. This is BAD.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151921 is a reply to message #151907] Wed, 15 June 2022 11:06 Go to previous messageGo to next message
uwka77 is currently offline  uwka77
Messages: 5
Registered: June 2022
This is very BAD. May be this is the end... - it would be sadly.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151929 is a reply to message #151720] Wed, 15 June 2022 13:39 Go to previous messageGo to next message
Ada is currently offline  Ada
Messages: 12
Registered: December 2012
There is new Outlook version : https://docs.microsoft.com/en-us/officeupdates/update-histor y-office-2019

June 14, 2022 Version 2205 (Build 15225.20288)

But nothing about HTML rendering: Release Notes: https://docs.microsoft.com/en-us/officeupdates/current-chann el#version-2205-june-14

So it is still on Kerio/GFI side to fix it.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151931 is a reply to message #151929] Wed, 15 June 2022 15:53 Go to previous messageGo to next message
apn is currently offline  apn
Messages: 10
Registered: April 2021
hi, is there any new info, how long this will take to fix?

so for me, the incompatibility with kerio has existed for a month now.
as admin, i have activated the "Coming Soon" option in office365 (top right corner) to get updates earlier than my colleagues, giving me some time to act when some problems appear (that was the plan!).
microsoft support couldnt help back then, then i found this thread.
if that weren't a bit disappointing over time, i would still think, that GFI mail two weeks ago "Workaround to the HTML formatting issue in Outlook" formatted as HTML instead of plain text to take advantage of the full potential of the bug, was amusing.

please change your information policy. i learned from an old mate once. if you are running late, dont hesitate to give your customer a status every half an hour to keep him calm.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151936 is a reply to message #151720] Wed, 15 June 2022 19:42 Go to previous messageGo to next message
Backspin is currently offline  Backspin
Messages: 125
Registered: June 2008
Location: Amsterdam, the Netherland...
You thought this was bad? Then you probably don't want to hear that GFI, in exchange for all their hard work on new versions and all the quick patches, is planning to announce a 30-50% price increase (depending on your license options and size) for renewals soon. Shame on you, GFI.

Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151937 is a reply to message #151936] Wed, 15 June 2022 19:53 Go to previous messageGo to next message
shtaffa is currently offline  shtaffa
Messages: 18
Registered: August 2007
Not sure about anyone else, but I've got pricing for M365 and it is going through the financial approval process right now. More expensive? Yep. Have any of the myriad of issues that we experience with Kerio Connect? Nope. Email is too business critical for our company to continue to have issues with it.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151938 is a reply to message #151936] Wed, 15 June 2022 19:55 Go to previous messageGo to next message
jonelli is currently offline  jonelli
Messages: 35
Registered: July 2011
Location: HB, CA
The roll back is pretty easy. Easy enough to instruct someone too. Works every time so far. Screw MS updates. I'm tired of them continually breaking sh1t.

From an admin powershell or CMD.
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.15128.20248
It will revert your office install to the previous version.
Be sure to disable updates by going to any office application, File > Office Account > Update Options > Disable updates
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151940 is a reply to message #151938] Thu, 16 June 2022 00:39 Go to previous messageGo to next message
Nick.Geary is currently offline  Nick.Geary
Messages: 73
Registered: January 2021
The official release is planned for this next week.

We've so far received a positive response on the Beta release from the partners we've shared it with.

Here. is a link to the Beta download for those interested.

I recommend testing it on one or two of the machines, and then expanding the deployment if it works.


Nick Geary
GFI Software
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151942 is a reply to message #151940] Thu, 16 June 2022 07:15 Go to previous messageGo to next message
uwka77 is currently offline  uwka77
Messages: 5
Registered: June 2022
Can I install the KOFF without updating the connect server?
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151948 is a reply to message #151940] Thu, 16 June 2022 09:57 Go to previous messageGo to previous message
Gigfy is currently offline  Gigfy
Messages: 1
Registered: June 2022
Hello

It's not better, it's worse.

With the beta version and the latest office update, HTML messages are not displayed correctly, but plain text messages simply don't display.

[Updated on: Thu, 16 June 2022 11:45] by Moderator

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