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Home » GFI User Forums » Kerio Connect » MS365 Outlook - messages shown as plaintext, but they are html
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151853 is a reply to message #151720] Wed, 08 June 2022 15:11 Go to previous messageGo to next message
Connect-or-not-to-be? is currently offline  Connect-or-not-to-be?
Messages: 1
Registered: June 2022
Mad
a few hundred of our users are waiting for a solution. It would be very helpful if GFI could give an interim report whether the problem can be expected to be solved in 1-2 days or whether it will take longer. Our customers want information !!!
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151854 is a reply to message #151837] Wed, 08 June 2022 17:03 Go to previous messageGo to next message
phil68 is currently offline  phil68
Messages: 22
Registered: January 2013
Still no news on when to expect the fix? My users are driving me mad and downgrading all different version out in the wild is veeeeeeery time consuming since the procedure is not always the same.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151858 is a reply to message #151854] Wed, 08 June 2022 23:00 Go to previous messageGo to next message
chrisc is currently offline  chrisc
Messages: 155
Registered: January 2022
Hi everyone. First off, thank you for continuing to show patience while our Development team advances on a solution. In the meantime, I thought it might be helpful (especially for those with many users) to mention our article has been updated to include turning off Office's automatic updates in the example script. So now you can rollback the Office version and turn off automatic updates using a single script via Group Policy.

Chris Contorinis
Customer Care Specialist
GFI Software
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151860 is a reply to message #151858] Thu, 09 June 2022 10:17 Go to previous messageGo to next message
phil68 is currently offline  phil68
Messages: 22
Registered: January 2013
The winding around giving a time frame for a solution doesn't make things easier - our clients are maybe willing to use webmail or another workaround if we can provide a timeline, but they are getting impatient when there is no end of the tunnel in sight
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151861 is a reply to message #151860] Thu, 09 June 2022 11:21 Go to previous messageGo to next message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
That specifically sucks not because of our small local instance but because we just chose Kerio for a project with ~1600 potential users with KOFF being the USP, and now we'll have to reevaluate. There's no central IT management involved to apply those workarounds in case such a situation arises again. Granted, that's not exactly an SMB deployment, but definitely "limited IT staff". We were aware that Outlook compatibility might break and that GFI's development is generally slow, but after using Connect for a long time we (naively) assumed that such an issue would be identified and solved proactively rather than after the fact only when a customer reports it, which is unsettling beyond small central deployments.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151863 is a reply to message #151860] Thu, 09 June 2022 11:35 Go to previous messageGo to next message
rednetkerio is currently offline  rednetkerio
Messages: 6
Registered: May 2010
Location: CZ, Pardubice
Hi there I definitely agree with Phil68, its taking a bit long to fix this very annoying malfunction and it is not very good for upcoming renewals and maybe new deals gfi vs o365 Sad .
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151864 is a reply to message #151860] Thu, 09 June 2022 12:34 Go to previous messageGo to next message
Angelo.Peruzza is currently offline  Angelo.Peruzza
Messages: 1
Registered: June 2022
I'm a manager of a company with 46 workstations.
It is nearly impossible for me to downgrade all office installation because majority of our PC are non in the office.
I suppose that 2 weeks is more than enough time to find out a solution even because the office preview updates were laready showing the problem.
I hope the problem will be solved in the next couple of days otherwise we will be seriously think to change our mailing service.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151865 is a reply to message #151858] Thu, 09 June 2022 13:38 Go to previous messageGo to next message
Jens Osterwohldt is currently offline  Jens Osterwohldt
Messages: 71
Registered: October 2012
Location: Nordenham, Germany
chrisc wrote on Wed, 08 June 2022 23:00
So now you can rollback the Office version and turn off automatic updates using a single script via Group Policy.
You do realize that following the workaround will cut Outlook off from security updates, which is not a good idea,
especially for a mail program. In the past, Kerio sometimes provided patches for such serious problems after hours,
but at the latest after a few days. Our customers would be very happy to get something in return for their maintenance.

in Deutsch:

Ihnen ist schon klar, das mit dem befolgen des Workarounds Outlook von Sicherheitsupdates abgeschnitten wird, was sich
insbesondere für ein Mailprogramm nicht anbietet. In der Vergangenheit gab es von Kerio bei so gravierenden Problemen
die Patches manchmal nach Stunden, spätestens aber nach wenigen Tagen. Unsere Kunden wären sehr froh, für Ihre Wartung
auch eine Gegenleistung zu erhalten.


We are specialists for migrations from AVM KEN! 4 and David from Tobit.Software to Kerio Connect.

[Updated on: Thu, 09 June 2022 13:39]

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Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151867 is a reply to message #151865] Thu, 09 June 2022 14:57 Go to previous messageGo to next message
edvjens is currently offline  edvjens
Messages: 1
Registered: June 2022

I am not satisfied with the solutions offered so far. And I'm also speaking on behalf of my maintenance contract paying customers. I also expect a solution from GFI that I can continue to use the KOFF, I don't have to uninstall Microsoft Update and I don't have to switch off the Office update function either. Pure web access is also unreasonable. It is probably possible that there will be a solution from the programmers at GFI in the near future. So why do customers pay? There are also other mail servers like Icewarp or Microsoft 365. It all takes too long for me!

In Deutsch!!

Ich bin mit den bisher angebotenen Lösungen nicht zufrieden. Und da spreche ich auch mal in Namen meinen Wartungsvertrag zahlenden Kunden. Ich erwarte da auch eine Lösung seitens GFI das ich den KOFF weiter verwenden kann, ich nicht Microsoft Update deinstallieren muss und ich auch nicht die Update-Funktion von Office abschalten muss. Ebenfalls ist der reine Web-Zugriff nicht zumutbar. Es wird doch wohl möglich sein das es nun zeitnah eine Lösung seitens der Programmierer von GFI geben. Wozu zahlen dann die Kunden? Es gibt auch noch andere Mailserver wie Icewarp oder Microsoft 365. Das dauert mir alles entschieden zu lange!
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151868 is a reply to message #151823] Thu, 09 June 2022 15:08 Go to previous messageGo to next message
EdRoxter is currently offline  EdRoxter
Messages: 61
Registered: January 2009
Location: Germany
Terrence wrote on Fri, 03 June 2022 16:00
Does anyone have any feedback on using the activesync connection method in outlook? In the back of my mind there were downfalls to activesync in regards to outlook; and it would still take visiting every windows workstation and redoing every profile. Thanks in advance!
Please just don't - ActiveSync and Outlook are a horrible couple, and I don't get why Microsoft just doesn't drop ActiveSync support in Outlook entirely. Half of the things you normally do with Outlook (and even with your ActiveSync-connected smartphone) don't work, including such trivial actions as moving (or was it copying? definitely one of either though) an e-mail from one folder to another.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151871 is a reply to message #151868] Thu, 09 June 2022 22:00 Go to previous messageGo to next message
atomala is currently offline  atomala
Messages: 5
Registered: July 2006
Location: Ecuador

GFI we need a solution for this issue. Have hundred of users stating the same problem, and could not make the suggested changes, evethough if this continues, it would be a bigger change migrating to other solution with faster and better answers to problems. We have lost many customers, don't let all get away of Kerio connect. Hope this is not an anticipated strategy of moving Kerio Connect to the cementery.

Augusto Tomala
ENER-IT
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151875 is a reply to message #151868] Fri, 10 June 2022 09:28 Go to previous messageGo to next message
maurizio_boschini is currently offline  maurizio_boschini
Messages: 1
Registered: June 2022
Good morning everyone,
I report the procedure that worked for me:

- uninstall Kerio
- uninstall Office
- restart
- install Office
- install Kerio
- Block updates in Outlook
- block updates in Windows under "advanced" and "update other microsoft products"

---------------------------------------------

IF IT IS NOT POSSIBLE TO UNINSTALL KERIO

- uninstall Office
- remove the Kerio folder in "Program Files"
- Activate "show hidden files" and remove the Kerio folder under user \ "yourusername" \ AppData \ Local
- right click on Start and start "Run", type "regedit"
- in regedit search for "kerio" and delete the key
- restart
- install Office
- install Kerio
- Block updates in Outlook
- block updates in Windows under "advanced" and "update other microsoft products"
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151878 is a reply to message #151868] Fri, 10 June 2022 11:47 Go to previous messageGo to next message
AndreKl is currently offline  AndreKl
Messages: 33
Registered: March 2018
Location: Germany
for me ... it is working again. I did nothing and now i can view HTML E-Mails again. There are some errors about my contacts, but e-mail is working again. That is strange
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151880 is a reply to message #151878] Fri, 10 June 2022 13:22 Go to previous messageGo to next message
jpalacci is currently offline  jpalacci
Messages: 4
Registered: June 2022
Well you are lucky. I tried to reupdate... and lost all of my html emails again. <_at_>GFI, it really is not serious to leave your users hanging like that for over two weeks.
Either come forward explaining the deeper problem or solve it. We pay a license fee for that.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151883 is a reply to message #151880] Fri, 10 June 2022 14:26 Go to previous messageGo to previous message
chrisc is currently offline  chrisc
Messages: 155
Registered: January 2022
Hi everyone! Thank you all for your input and your patience. Over the past two weeks, the Development team developed two iterations but both exhibited side effects during beta-testing. So, they are continuously tweaking and testing until they are confident that the patch will work positively for our users. Thank you for your understanding, I hope to have another update for you soon.

Chris Contorinis
Customer Care Specialist
GFI Software
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