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Home » GFI User Forums » Kerio Connect » MS365 Outlook - messages shown as plaintext, but they are html
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151800 is a reply to message #151795] Wed, 01 June 2022 15:43 Go to previous messageGo to next message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
I didn't check when exactly the breaking change was introduced, but it surely happened way ahead of the GA release on May 24 through the MS 365 Apps Beta and Current (Preview) channels. So what I'm taking from this is that there's no proper internal testing on GFI's side for business critical software until it hits customers.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151801 is a reply to message #151720] Wed, 01 June 2022 15:54 Go to previous messageGo to next message
oulmanpe is currently offline  oulmanpe
Messages: 1
Registered: June 2022
Please keep us posted as soon as you have a fix. We were just hit with this issue and have dozens of affected computers.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151802 is a reply to message #151720] Wed, 01 June 2022 17:04 Go to previous messageGo to next message
Terrence is currently offline  Terrence
Messages: 15
Registered: February 2015
Greetings all,
Looking through the thread I may have missed if anyone addressed the reason for the offending update from Microsoft. Does anyone have any input on why the update to office was released? I'm not finding much. If it was released to cover the new zero-day powershell script issue than maybe rolling it back is not a good idea. Thoughts?


Confusion is the first step in understanding.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151806 is a reply to message #151802] Thu, 02 June 2022 09:00 Go to previous messageGo to next message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
It is unrelated to CVE-2022-30190 aka Follina.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151810 is a reply to message #151806] Thu, 02 June 2022 13:49 Go to previous messageGo to next message
chrisc is currently offline  chrisc
Messages: 155
Registered: January 2022
Hello everyone! Thank you all for your comments, updates and continued patience while our Development team works on this. As I am sure you can appreciate, this is a delicate process that needs thorough testing before release so as to mitigate possible side effects. In the meantime, we have tested and confirmed certain workarounds, published in our article HTML Formatted Emails Displaying the Plain Text Format in KOFF, including tips on how to apply one of these to a larger network environment. Thank you all again for your understanding. I will post back as soon as I have more news!

Chris Contorinis
Customer Care Specialist
GFI Software
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151811 is a reply to message #151810] Thu, 02 June 2022 15:26 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 36
Registered: November 2019
Hi, if you downgrade like is written on the support page and don't disable updates first (which is not possible without admin rights), it will not last long, as the office still updates itself after some time (tested - next workday, also for Deployment tool option. But manual update is not possible, throws an error message).

I have switched users to monthly update channel. That is possible to do with C2R/Deployment tool for standalone & MS365 installs OR for MS365 users is possible to set channel and trigger update throught MS365 admin center.

There's also option for those, who runs Control & content filter: Block current channel CDN URL on content filter, that disables updates of MS Office/MS365. List of channel URLs is here.

[Updated on: Thu, 02 June 2022 15:41]

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Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151813 is a reply to message #151720] Thu, 02 June 2022 15:36 Go to previous messageGo to next message
Jamie_pcs is currently offline  Jamie_pcs
Messages: 1
Registered: June 2022
one thing i have found if office is downgraded to 2203 or 2204, if you go to setup a new email account in outlook KOC offline does not exist as an option when creating a new account is it normally does.
If you try reinstall KOC it throws and error saying the version of outlook cannot be determined.
Then, if you do a full repair of office, then KOC offline will then reinstall, but still does not appear if you try to setup a new account....
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151814 is a reply to message #151810] Thu, 02 June 2022 16:36 Go to previous messageGo to next message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
chrisc wrote on Thu, 02 June 2022 13:49
HTML Formatted Emails Displaying the Plain Text Format in KOFF
I think the author meant "root cause".
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151821 is a reply to message #151814] Fri, 03 June 2022 10:18 Go to previous messageGo to next message
mzaidi is currently offline  mzaidi
Messages: 120
Registered: April 2021
Thank you for the response. The information is shared with the documentation team for correction.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151822 is a reply to message #151814] Fri, 03 June 2022 10:37 Go to previous messageGo to next message
mzaidi is currently offline  mzaidi
Messages: 120
Registered: April 2021
The documentation team has confirmed that it's updated to the "root cause".
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151823 is a reply to message #151822] Fri, 03 June 2022 16:00 Go to previous messageGo to next message
Terrence is currently offline  Terrence
Messages: 15
Registered: February 2015
Thanks for all the updates and feed back on trying the update method. With hundreds of workstations the only viable solution and still keep Kerio Connect is to have the patch that we are waiting for. I am certain that some clients will need a solution before others. Using the web interface as a short term solution has helped. Does anyone have any feedback on using the activesync connection method in outlook? In the back of my mind there were downfalls to activesync in regards to outlook; and it would still take visiting every windows workstation and redoing every profile. Thanks in advance!

Confusion is the first step in understanding.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151836 is a reply to message #151823] Mon, 06 June 2022 23:20 Go to previous messageGo to next message
Terrence is currently offline  Terrence
Messages: 15
Registered: February 2015
Any update on the KOFF fix yet? Another message from GFI with some indication of progress would be very welcome!

Confusion is the first step in understanding.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151837 is a reply to message #151836] Tue, 07 June 2022 05:15 Go to previous messageGo to next message
Nick.Geary is currently offline  Nick.Geary
Messages: 73
Registered: January 2021
Our Engineering Team is still working on a permanent fix to resolve the issue. We recommend in meantime, applying one of the shared workarounds to resolve the issue. If you need assistance or have any issues with doing so, I recommend opening a support ticket with us.

Nick Geary
GFI Software
icon8.gif  Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151847 is a reply to message #151720] Wed, 08 June 2022 09:47 Go to previous messageGo to next message
Akermann.Electronic is currently offline  Akermann.Electronic
Messages: 4
Registered: June 2022
Location: Prague
Hi,
don't know any time estimate how long it will take? More than 2 weeks without fix is quite much Sad
I miss any exact information from GFI. Should I expect more days or weeks?
"Team is working" is useless information. We know you're probably working on it, but is there any progress?
Please provide more detailed information for your customers.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151849 is a reply to message #151720] Wed, 08 June 2022 13:06 Go to previous messageGo to previous message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
15 days and counting.
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