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Home » GFI User Forums » Kerio Connect » MS365 Outlook - messages shown as plaintext, but they are html
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151766 is a reply to message #151731] Mon, 30 May 2022 18:28 Go to previous messageGo to next message
LogitComputer is currently offline  LogitComputer
Messages: 9
Registered: February 2013
Hello,

This worked for me, but somehow I had to do it with Powershell and not from the elevated command prompt.

- in any Office program, e.g. Outlook, Excel, disable automatic updates (as described), need administrative privileges!
- close every Office Program
- in PowerShell (line below, again with administrative privileges):
C:\Program' 'Files\Common' 'Files\microsoft' 'shared\ClickToRun\OfficeC2RClient.exe /update user updatetoversion=16.0.15128.20248
- wait a couple of minutes until the Office installation is done
- when done, it works again as before, tested with Office 2019 + 2021, both versions work

Around 764MBytes data were received from Microsoft Servers, just FYI.

This is an issue between Microsoft Office Click2Run, Version 16.0.15225.20204 (from 24th May 2022) and Kerio Outlook Connector Offline Edition (version 9.3.1 to 9.4.1 doesn't matter).

I will at least one or two days befor I will publish/fix this with my clients, because there are over 100 Outlook Users at the moment.

Regards from Switzerland - Josip Meglaj / Logit Computer GmbH
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151774 is a reply to message #151766] Tue, 31 May 2022 09:44 Go to previous messageGo to next message
markubi is currently offline  markubi
Messages: 5
Registered: November 2019
Hi. Thanks for woraround. it helps. We are just upgrading server from 9.3.1 to 9.4 this weekend and found this "bug"

Maybe GFI make patch for KOC or some another FIX.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151775 is a reply to message #151720] Tue, 31 May 2022 10:33 Go to previous messageGo to next message
b.iseli@itiseli.ch is currently offline  b.iseli@itiseli.ch
Messages: 5
Registered: May 2022
Hello All

Very interesting:
If I move one of the broken html messages into a local pst file, it gets displayed correctly.
I can then even move the message back to my inbox and it will still be displayed correctly. But that applies only for this very message that has been moved back and forth.
Even stranger: I can simply move the message to the local folder and -without opening it- move it back to the inbox(or whatever) and it will be displayed correctly from then on.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151776 is a reply to message #151720] Tue, 31 May 2022 10:42 Go to previous messageGo to next message
b.iseli@itiseli.ch is currently offline  b.iseli@itiseli.ch
Messages: 5
Registered: May 2022
I opened a support request with GFI as well.
icon14.gif  Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151777 is a reply to message #151766] Tue, 31 May 2022 10:52 Go to previous messageGo to next message
ASCSA is currently offline  ASCSA
Messages: 1
Registered: May 2022
Excellent, Thank you very much!!!
This worked!!

I had a very hard time troubleshooting this bug..

Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151778 is a reply to message #151766] Tue, 31 May 2022 12:05 Go to previous messageGo to next message
AndreKl is currently offline  AndreKl
Messages: 31
Registered: March 2018
Location: Germany
It's not the only bug. Since the update, you can't add new kerio accounts. Sadly, the Click2Run revert doesn't work on my computer (something about a network issue (30183-27 (400), even on a completely unlocked network).
For the time being, i added a new Profile and added my accounts with ActiveSync. This works now. I hope an update is soon available.

[Updated on: Tue, 31 May 2022 12:08]

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Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151780 is a reply to message #151778] Tue, 31 May 2022 13:36 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 30
Registered: November 2019
AndreKl wrote on Tue, 31 May 2022 12:05
It's not the only bug. Since the update, you can't add new kerio accounts. Sadly, the Click2Run revert doesn't work on my computer (something about a network issue (30183-27 (400), even on a completely unlocked network).
For the time being, i added a new Profile and added my accounts with ActiveSync. This works now. I hope an update is soon available.
Could be DNS problem, try some public DNS provider. Don't forget to flush DNS cache after config.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151781 is a reply to message #151780] Tue, 31 May 2022 13:46 Go to previous messageGo to next message
JAF is currently offline  JAF
Messages: 5
Registered: May 2020
i have the same issue.
after downgrading the office version it is working again.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151783 is a reply to message #151778] Tue, 31 May 2022 14:57 Go to previous messageGo to next message
b.iseli@itiseli.ch is currently offline  b.iseli@itiseli.ch
Messages: 5
Registered: May 2022
AndreKl wrote on Tue, 31 May 2022 12:05
It's not the only bug. Since the update, you can't add new kerio accounts. Sadly, the Click2Run revert doesn't work on my computer (something about a network issue (30183-27 (400), even on a completely unlocked network).
For the time being, i added a new Profile and added my accounts with ActiveSync. This works now. I hope an update is soon available.
Are you using Windows?
Go to "Control Panel" --> "Mail(Microsoft Outlook)" and try to add the account there.
I just tested it and it works.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151784 is a reply to message #151783] Tue, 31 May 2022 15:43 Go to previous messageGo to next message
AndreKl is currently offline  AndreKl
Messages: 31
Registered: March 2018
Location: Germany
@Michal D. Thanks, for the suggestion. It is not a DNS Problem, i tried several (incl Flushdns).

@b.iseli<_at_>itiseli.ch Jup, Windows 10, latest 21h2. And tried booth ways, trough Outlook itself and the Control Panel.

But, let's not put too much energy into this, as i couldn't care less. In four days, i'm three weeks away (holiday woohoo) 😁. I hope in this timespan GFI gets an update ready (yea i know, i'm optimistic). If not... THEN i take the time to check this in detail. In the meantime, i can read e-mails. That's enough.

[Updated on: Tue, 31 May 2022 15:44]

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Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151788 is a reply to message #151778] Wed, 01 June 2022 01:04 Go to previous messageGo to next message
kopecek@interconnect.cz is currently offline  kopecek@interconnect.cz
Messages: 2
Registered: May 2022
Location: CZ
AndreKl wrote on Tue, 31 May 2022 12:05
It's not the only bug. Since the update, you can't add new kerio accounts. Sadly, the Click2Run revert doesn't work on my computer (something about a network issue (30183-27 (400), even on a completely unlocked network).
...

Hi, which channel do you have enabled? If I try to switch to "Deffered" channel, I got exactly the same error when try to do an update to version 16.0.15128.20248
When I use "Current" channel, update works for me.

https:// www.nakivo.com/blog/a-guide-to-running-automatic-and-manual- office-365-updates/
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151789 is a reply to message #151784] Wed, 01 June 2022 02:30 Go to previous messageGo to next message
chrisc is currently offline  chrisc
Messages: 79
Registered: January 2022
Hello everyone! Please rest assured that our Development team is aware of this issue and is actively working on a solution. Thank you all for your continued patience.

Chris Contorinis
Customer Care Specialist
GFI Software
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151791 is a reply to message #151789] Wed, 01 June 2022 08:07 Go to previous messageGo to next message
b.iseli@itiseli.ch is currently offline  b.iseli@itiseli.ch
Messages: 5
Registered: May 2022
chrisc wrote on Wed, 01 June 2022 02:30
Hello everyone! Please rest assured that our Development team is aware of this issue and is actively working on a solution. Thank you all for your continued patience.
Thank you Chris!
I find it reassuring that GFI is actively taking part in their forums.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151793 is a reply to message #151789] Wed, 01 June 2022 10:05 Go to previous messageGo to next message
LogitComputer is currently offline  LogitComputer
Messages: 9
Registered: February 2013
Hello Chris,

this will definitively be a fix on the client computer, not on server.
How do you want to automatically distribute this for environments without software distribution, like my small businesses with 2-10 PCs?
Because from my technical perspective, the only way would be with updating the Kerio Connect Server to lets say a P1 build and there place an updated Kerio Offline Client for the automatic update.

or

The user downloads the updated Kerio Offline client from your website and performs the installation manually.

In what timeframe can we expect a patch? 1-3 days, 1-2 weeks?
Becaus if weeks, I have to revert Office to the April-Build as I mentionned a couple of posts above, customers are getting upset.

Thanks
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #151795 is a reply to message #151789] Wed, 01 June 2022 11:40 Go to previous messageGo to previous message
rednetkerio is currently offline  rednetkerio
Messages: 4
Registered: May 2010
Location: CZ, Pardubice
Hi there, all office versions taking updates from "Current Channel" are affected. Maybe the best way for future will be disable updates or change updates source / frequency.
QUICKFIX for outlook is create antoher email profile and set user account through ACTIVE SYNC, not using Kerio KOFF.

MS Office UPDATES description
https://docs.microsoft.com/en-us/officeupdates/update-histor y-microsoft365-apps-by-date
change needed in config.xml for office setup
<Add OfficeClientEdition="64" Channel="MonthlyEnterprise" Version="16.0.15028.20248">





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