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Home » GFI User Forums » Kerio Connect » MS365 Outlook - messages shown as plaintext, but they are html
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152104 is a reply to message #151720] Thu, 30 June 2022 08:22 Go to previous messageGo to next message
AK-DHT is currently offline  AK-DHT
Messages: 1
Registered: June 2022
Location: Germany
I noticed that the layout isn't okay if I use the quickprint function. Normal printing is okay. Version: 9.4.1-6445-p1
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152141 is a reply to message #152104] Mon, 04 July 2022 22:04 Go to previous messageGo to next message
brauner is currently offline  brauner
Messages: 106
Registered: February 2010
just got a messgae, that 9.4.1p1 is out - with HTML layout fix.

Do I need to upgrade the server as well, or I can only upgrade the KOFF?

-Roei
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152142 is a reply to message #152141] Tue, 05 July 2022 10:03 Go to previous messageGo to next message
bs-mediasolutions is currently offline  bs-mediasolutions
Messages: 6
Registered: June 2022
brauner wrote on Mon, 04 July 2022 22:04
just got a messgae, that 9.4.1p1 is out - with HTML layout fix.

Do I need to upgrade the server as well, or I can only upgrade the KOFF?

-Roei
When upgrading Server, KOFF will automatic updated by all Clients - so it is the best solution.
I have updates yesterday alle Customers and our own Server without problems.


Grüße
Thomas Sommer
BS-Mediasolutions
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152143 is a reply to message #152141] Tue, 05 July 2022 10:48 Go to previous messageGo to next message
pyxone is currently offline  pyxone
Messages: 14
Registered: January 2018
Update server two.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152149 is a reply to message #152143] Wed, 06 July 2022 09:45 Go to previous messageGo to next message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
After the amount of "positive" feedback with the beta in here I'll wait a few more days; now it doesn't matter anyway. Actually people got so used to the webmail interface by now that we're considering ditching Outlook altogether, so we won't need Kerio either.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152152 is a reply to message #152149] Wed, 06 July 2022 12:16 Go to previous messageGo to next message
Schuelke is currently offline  Schuelke
Messages: 14
Registered: September 2019
Does anyone have experience with grommunio (formerly grammm)? They claim to have full native MAPI backend compatibility, so no need for an Outlook plugin.

[Updated on: Wed, 06 July 2022 17:15] by Moderator

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Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152155 is a reply to message #151720] Wed, 06 July 2022 12:45 Go to previous messageGo to next message
uwka77 is currently offline  uwka77
Messages: 5
Registered: June 2022
Have you read the price list?
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152157 is a reply to message #152142] Thu, 07 July 2022 19:29 Go to previous messageGo to next message
brauner is currently offline  brauner
Messages: 106
Registered: February 2010
Thank you very much for the answer, but that was not my question.

everybody knows, that if you update the server it updates the koff too.

my question was, can I update the KOFF without update the server?



bs-mediasolutions wrote on Tue, 05 July 2022 11:03
brauner wrote on Mon, 04 July 2022 22:04
just got a messgae, that 9.4.1p1 is out - with HTML layout fix.

Do I need to upgrade the server as well, or I can only upgrade the KOFF?

-Roei
When upgrading Server, KOFF will automatic updated by all Clients - so it is the best solution.
I have updates yesterday alle Customers and our own Server without problems.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152164 is a reply to message #152157] Sun, 10 July 2022 18:38 Go to previous messageGo to next message
bs-mediasolutions is currently offline  bs-mediasolutions
Messages: 6
Registered: June 2022
yes, you can!

Grüße
Thomas Sommer
BS-Mediasolutions
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152166 is a reply to message #151720] Mon, 11 July 2022 16:03 Go to previous messageGo to next message
mark@darbymetalinc.com is currently offline  mark@darbymetalinc.com
Messages: 1
Registered: July 2022
After updating to 9.4.1 patch 1 (6445) we have received a sync error.

An error occurred while synchronizing the Email Subject message to the server.
Kerio Outlook Connector hasn't been able to send this message or synchronize it with the Kerio Connect server.
Please contact your system administrator.

Error: 0x80004005 E_FAIL Message: [SID=user info, ID={ID Number}, Folder: Inbox ]
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152168 is a reply to message #152166] Mon, 11 July 2022 21:56 Go to previous messageGo to next message
chrisc is currently offline  chrisc
Messages: 79
Registered: January 2022
Hi Mark! This sounds like it could be solved by following the Process section in this knowledge article. If that does not do it, then please Submit a request with our expert Technical Support team.

Chris Contorinis
Customer Care Specialist
GFI Software
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152224 is a reply to message #152168] Fri, 15 July 2022 09:19 Go to previous messageGo to next message
Scholz-IT is currently offline  Scholz-IT
Messages: 1
Registered: July 2022
Location: Cottbus, Germany
After the update I have seen this error with multiple mailboxes. We have several hundred mailboxes that could be vulnerable to this bug. Applying the linked solution for hundreds of users is not an option!
We where able to put off our clients regarding the HTML rendering problem, but now this is way too much. Pls fix this ASAP!
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152238 is a reply to message #151720] Mon, 18 July 2022 11:47 Go to previous messageGo to next message
b.iseli@itiseli.ch is currently offline  b.iseli@itiseli.ch
Messages: 5
Registered: May 2022
We applied the path two weeks ago and it works fine so far.
But I have to say that we only maintain four Kerio Connect installations(one for ourselves and three for customers) with limited users(the biggest one has 30 inboxes).
The sync error appeared only once for my personal inbox since then: It was right after I deleted an email. But that was it.
Due to our small amount of users, this might not be representative.
But I wanted to give feedback anyways. Smile
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152254 is a reply to message #152238] Wed, 20 July 2022 08:17 Go to previous messageGo to next message
mikesjdh is currently offline  mikesjdh
Messages: 1
Registered: July 2022
MS found another bug with answers/replys and missing sender information in the mailbody if you quote the original mail. They fix it in build 10388.20004 and release it on 12. July 2022. I hope GFI know this and can test it ASAP.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152267 is a reply to message #151720] Thu, 21 July 2022 14:29 Go to previous messageGo to previous message
shtaffa is currently offline  shtaffa
Messages: 17
Registered: August 2007
Ugh...

Anyone have any idea how common the synchronization issue is? I updated to the latest version of Kerio on the evening of 07/18/22. I got the error on my desktop yesterday and chalked it up to circumstance. A user just forwarded me the synchronization error she got.

I have 625 active mailboxes. The solution provided here is not acceptable if I have to do this for even 10% of my users.
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