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Home » GFI User Forums » Kerio Connect » MS365 Outlook - messages shown as plaintext, but they are html
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152427 is a reply to message #151720] Tue, 09 August 2022 15:03 Go to previous messageGo to next message
ITCP is currently offline  ITCP
Messages: 1
Registered: August 2022
I had the same problem, now it is fixed by installing the patch.
But now I have a problem with displaying diacritics in meeting invitations in Outlook with KOFF. I tried to upgrade to 9.4.2, but it didn't help.
Could it be related with this problem? Is there any solution for this?
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152488 is a reply to message #152427] Mon, 15 August 2022 08:05 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 34
Registered: November 2019
I don't think so. We have same issue, even on 9.4.2. I made a ticket #3676478.

[Updated on: Mon, 15 August 2022 08:28]

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Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152500 is a reply to message #152267] Tue, 16 August 2022 05:55 Go to previous messageGo to next message
Alex_moseby is currently offline  Alex_moseby
Messages: 5
Registered: May 2022
Did the 9.4.2 upgrade FIX or make things worse ?
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152506 is a reply to message #152427] Wed, 17 August 2022 13:07 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 34
Registered: November 2019
There's solution - you can set UTF-8 in international options in Outlook settings.

Plain text problem never happens on 9.4.2.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152520 is a reply to message #152506] Thu, 18 August 2022 15:45 Go to previous messageGo to next message
Hendrik Schwichtenberg is currently offline  Hendrik Schwichtenberg
Messages: 3
Registered: August 2022
We have the same problems with diacritics in meeting invitations.
It is not only an Outlook problem. Same in the Kerio Connect Web client.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152604 is a reply to message #152520] Fri, 02 September 2022 07:27 Go to previous messageGo to next message
Jimmywick is currently offline  Jimmywick
Messages: 1
Registered: September 2022
Go to "File < Options" in your Microsoft Outlook application. Then click on the "Mail" option from the left panel and then under the "Compose messages" section on the right panel, check if the "HTML" option is selected against "Compose messages in this format" option. If not, then select it.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152805 is a reply to message #152604] Tue, 04 October 2022 20:22 Go to previous messageGo to next message
interdepot is currently offline  interdepot
Messages: 5
Registered: September 2010
Location: Mexico

Hi, I have Kerio Connect 9.4.2 and when users send a Microsoft Teams invitation it arrives as plain text, the links are lost, but this only happens with users who receive Outlook on Windows configured with the Kerio connector, users who receive mail with WebMail or MAC OS do not have this problem.

To solve this problem, Windows users who have the Kerio Connector have a second IMAP email account set up, they can now view the invitation in HTML format, but this is not a solution for most customers.

The Beta version of Kerio Connect 10 is already available, but they do not assure that this problem is solved.
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #152949 is a reply to message #152805] Wed, 19 October 2022 16:34 Go to previous messageGo to next message
pasoorii is currently offline  pasoorii
Messages: 1
Registered: October 2022
Same problem with Outlook 2016 x64
Re: MS365 Outlook - messages shown as plaintext, but they are html [message #153016 is a reply to message #152949] Mon, 31 October 2022 08:21 Go to previous message
Marinas is currently offline  Marinas
Messages: 1
Registered: October 2022
I installed the first patch for the x64 version of the msi installer. After that, I installed Office's latest patch. There didn't appear to be any issues, with the exception of my email filing add-on (Quickfile).

[Updated on: Mon, 31 October 2022 09:47] by Moderator

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