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Home » GFI User Forums » Kerio Connect » WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152185 is a reply to message #151534] Wed, 13 July 2022 15:42 Go to previous messageGo to next message
LogitComputer is currently offline  LogitComputer
Messages: 9
Registered: February 2013
I don't know what to say, now I'm the victim of this strange behaviour.

Today Wednesday, 13th Juli 2022 is the first day after the monthly Microsoft Patchday (2nd Tuesday of the month).
And now, my search bar and my Windows-Start-Menu-Button are not working, as a couple of times mentioned from posters before.

I have Kerio Outlook Connector 9.4.1P1, the update from the HTML-E-Mail debacle.

I've lost one small client, but will lose more if GFI continues with poor written software.

The Outlook search function doesn't work fast since years, OK... workaround is "Mailstore".
But when a simple Outlook plugin (KOC) corrupts fundamential functions of the underlying operating system, it is just a poorly written piece of software.

GFI cannot be reached via phone from Switzerland because the German Phone Number is toll free from Germany. The UK Number has a voice recognition system and accepts only existing cases and cannot connect to a human.

I complained this to my distributor, he confirmed the problem.

So, I'm waiting for a solution / resolution of this problem

just my 2 cents.
my solution / Permissions in Registry [message #152187 is a reply to message #152176] Wed, 13 July 2022 16:53 Go to previous messageGo to next message
LogitComputer is currently offline  LogitComputer
Messages: 9
Registered: February 2013
Update for my case (perhaps written somewhere else):

Open Registry, go go " Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curren tVersion\Explorer\User Shell Folders" and check permissions for "User Shell Folders" if "ALLE ANWENDUNGSPAKETE" (German) / "ALL APPLICATION PACKAGES" (or so) has Full-Access and read, see screenshot.

After this, without a reobot my Start Menu worked again, and the search bar in Explorer too.

Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152188 is a reply to message #151534] Wed, 13 July 2022 23:25 Go to previous messageGo to next message
carefree is currently offline  carefree
Messages: 6
Registered: July 2014
Just wow from the response.

I have been trying to figure out why for my customer this kept happening as its very random issue happening more with the new staff setups. When it happens it completely destroys the Microsoft account associated and unable to get this working.

Very interesting that it only happens with sites with Kerio installed on.

Will keep working on this and see if I can find a full fix for this.
Re: my solution / Permissions in Registry [message #152189 is a reply to message #152187] Thu, 14 July 2022 00:48 Go to previous messageGo to next message
Nick.Geary is currently offline  Nick.Geary
Messages: 59
Registered: January 2021
Please use the following page to open a support ticket with us. One of our support technicians will be able to give you a call and look into the issue.

Nick Geary
GFI Software
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152214 is a reply to message #151534] Thu, 14 July 2022 11:29 Go to previous messageGo to next message
RGoerg is currently offline  RGoerg
Messages: 4
Registered: October 2008
...This issue must be related to Kerio Offline connector. We have some bigger customers, using exactly the same PCs, with exactly the same Software Set and initially provisioned from the same image. Only difference is that some are using Outlook with Kerio Connector and some others only the WebUI. And _only_ the Kerio-Connector PCs suffer from this problem.
Re: my solution / Permissions in Registry [message #152215 is a reply to message #152187] Thu, 14 July 2022 13:09 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 111
Registered: July 2008
Location: Germany
LogitComputer wrote on Wed, 13 July 2022 16:53
Update for my case (perhaps written somewhere else):

Open Registry, go go " Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curren tVersion\Explorer\User Shell Folders" and check permissions for "User Shell Folders" if "ALLE ANWENDUNGSPAKETE" (German) / "ALL APPLICATION PACKAGES" (or so) has Full-Access and read, see screenshot.

After this, without a reobot my Start Menu worked again, and the search bar in Explorer too.

Nice, I try it.

The problem doesn't belong to domain computer. It hit every computer even in workgroups. It only happen to fresh installations of the KOFF client, not if the automatic update force a client update.
Yesterday I have to remove the client on a computer who get a new Office 2021 in 64bit and the old Office was 32bit. In this case you have to deinstall KOFF too and reinstall it. After install the 64bit msi paket the problem comes up. The computer running Windows 10 latest patch an be in a workgroup with local profiles only.

Regards
Andreas
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152232 is a reply to message #151534] Sat, 16 July 2022 12:24 Go to previous messageGo to next message
akasol is currently offline  akasol
Messages: 4
Registered: August 2009
Here is the answer from the support team July 13, 2022

"Thank you for your patience. We have received an update on the investigation into this issue:

• Our Development Team has found that the issue is not related to Kerio Connect and has been reported even without Kerio as described in Microsoft Store Apps fail to start - Windows Client. So please refer to the resolutions suggested by Microsoft. The issue is related to the "ALL APPLICATION PACKAGES" user not having some registry/file permissions, and Kerio Outlook Connector does not set any registry permissions.
• We also recommend reviewing the recommendations shared in the forum discussion WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX that advocates for registry tweaks. Several customers confirmed that the advice resolved the problem. Moreover, there are anecdotal reports that the online Office repair has worked for some customers.


???
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152244 is a reply to message #152232] Tue, 19 July 2022 09:38 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 111
Registered: July 2008
Location: Germany
I guess they reffer to a thread like this: https://www.thewindowsclub.com/microsoft-store-apps-fail-to- start-check-registry-file-permissions
I apply the fix from <_at_>LogitComputer and it work.

I cant understand GFI. I can replicate the problem while installing KOFF so it has to do with the setup. Ok, the problem itself can come from MS but the installer of KOFF trigger it so here we need a solution.

Regards
Andreas
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152252 is a reply to message #152244] Wed, 20 July 2022 05:15 Go to previous messageGo to next message
telescopepropose is currently offline  telescopepropose
Messages: 3
Registered: May 2022
This has happened more frequently since the new staffing arrangements, and I've been trying to figure out why that might be the case for my customer. When this happens, the Microsoft account associated with it is completely destroyed, making it impossible to get this working again.

[Updated on: Wed, 20 July 2022 05:22] by Moderator

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Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152261 is a reply to message #152252] Thu, 21 July 2022 08:35 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 27
Registered: November 2019
After trying to fix with Tweaking.com tool, start works, but notifications & system icons no. Is it possible to fix this?
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152262 is a reply to message #152261] Thu, 21 July 2022 10:46 Go to previous messageGo to next message
SaschaL is currently offline  SaschaL
Messages: 2
Registered: July 2022
Unfortunately, we also have the same problem. It must be the Kerio Connect, since only Office and the Kerio Connect were installed on test systems.

[Updated on: Thu, 21 July 2022 11:09] by Moderator

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Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152263 is a reply to message #152261] Thu, 21 July 2022 10:47 Go to previous messageGo to next message
SaschaL is currently offline  SaschaL
Messages: 2
Registered: July 2022
Unfortunately, we also have the same problem. It must be the Kerio Connect, since only Office and the Kerio Connect were installed on test systems.

[Updated on: Thu, 21 July 2022 11:08] by Moderator

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Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152264 is a reply to message #152261] Thu, 21 July 2022 11:10 Go to previous messageGo to next message
AndreasL is currently offline  AndreasL
Messages: 111
Registered: July 2008
Location: Germany
Michael, check the registry permissions that LogitComputer find out. You can also follow the link to the windowsclub to check other permissions related to this problem.
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152361 is a reply to message #151534] Wed, 03 August 2022 13:34 Go to previous messageGo to next message
havex is currently offline  havex
Messages: 6
Registered: January 2022
Check extended permissions on " Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curren tVersion\Explorer\User Shell Folders".
If there are only four entries and none of them are application, remove them all and use the checkbox to inherit rights from the parent structure.
Click Apply and OK. It should now contain six permissions, two of which are application permissions.
Now the Start menu should be back up, but search may still not work.
Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152367 is a reply to message #152361] Wed, 03 August 2022 21:57 Go to previous messageGo to previous message
tomastomb is currently offline  tomastomb
Messages: 1
Registered: November 2017
I found this:
https://call4cloud.nl/2022/06/the-adventures-of-the-broken-s tore-apps-across-the-8th-s-1-15-2-1/

Could someone from GFI take a look at this?

We are still fixing broken start menu, modern apps, notifications, list of wifi networks, search. Sometimes everything can be fixed using Tweaking.com, sometimes only start menu is fixed. It's exhausting.
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