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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152095 is a reply to message #152092] |
Wed, 29 June 2022 16:29   |
pyxone
Messages: 14
Registered: January 2018
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same challenge on our side.
-right mouse click on task bar no longer works.
-Start menu stops working. (use classic menu win10 for now)
-search no longer works throughout pc.
comes on top of the Koff error in outlook patch 2205 and the customer shoots you down when you report that the PC needs to be reinstalled. and that doesn't help, so reinstall and use webmail ore imap, not Koff. We're having a good time!
There is no solution from MS for this error. Kerio has to come up with a solution, and I'm afraid this won't work because of the damage that has been done is massif, you see customer event viewer.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152175 is a reply to message #151534] |
Wed, 13 July 2022 09:28 |
fossa_tino
Messages: 10
Registered: May 2022
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We have received an update on our support ticket from GFI:
"Our Development Team has found that the issue is not related to Kerio Connect and has been reported even without Kerio as described in Microsoft Store Apps fail to start - Windows Client. Please refer to the resolutions suggested by Microsoft. The issue is related to the "ALL APPLICATION PACKAGES" user not having some registry/file permissions and Kerio Outlook Connector does not set any registry permissions.
"We also recommend reviewing the recommendations shared in the forum discussion WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX that advocates for registry tweaks. Several customers confirmed that the recommendation resolved the problem. Moreover, there are anecdotal reports that the online Office repair has worked for some customers."
However, the problem has to do with the Kerio KOFF Client, since this problem only occurs with an installed and active KOFF Client.
Now we are alone again with the problem, although it has been proven that the KOFF client is causing this. It probably won't do that directly, but in conjunction with various things.
[Updated on: Wed, 13 July 2022 10:08] by Moderator Report message to a moderator |
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #152176 is a reply to message #152161] |
Wed, 13 July 2022 09:48 |
Mr.Markus
Messages: 3
Registered: May 2022
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Here's the answer from Kerio Support:
Thank you for your patience. We have received an update on the investigation into this issue:
Our Development Team has found that the issue is not related to Kerio Connect and has been reported even without Kerio as described in Microsoft Store Apps fail to start - Windows Client. So please refer to the resolutions suggested by Microsoft. The issue is related to the "ALL APPLICATION PACKAGES" user not having some registry/file permissions, and Kerio Outlook Connector does not set any registry permissions.
We also recommend reviewing the recommendations shared in the forum discussion WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX that advocates for registry tweaks. Several customers confirmed that the advice resolved the problem. Moreover, there are anecdotal reports that the online Office repair has worked for some customers.
Please let us know if you need further assistance.
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