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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151618 is a reply to message #151534] |
Thu, 12 May 2022 20:10   |
ShaneLG
Messages: 15
Registered: October 2017
Location: California
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I am so happy I came across this forum. I have about 7 workstations where the user profile suddenly became corrupt. Windows button, Search Bar and other various apps stopped working. I've tried every possible workaround out there to correct it, but I've always had to result to re-creating the users profile. All PC's have been Domain users. Hoping a fix is released soon!
Not sure if it's related but I also noticed a lot of forwarded or reply emails, suddenly the recipient email address is missing. Now it only shows as "Persons Name <>" when before there used to be the persons email included in the brackets. This didn't start happening until the update to 9.4.1
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151619 is a reply to message #151618] |
Thu, 12 May 2022 23:10 |
AndreasL
Messages: 126
Registered: July 2008
Location: Germany
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ShaneLG wrote on Thu, 12 May 2022 20:10 Not sure if it's related but I also noticed a lot of forwarded or reply emails, suddenly the recipient email address is missing. Now it only shows as "Persons Name <>" when before there used to be the persons email included in the brackets. This didn't start happening until the update to 9.4.1 I know this problem too but it happen only in Outlook with Koff, not on webinterface or Kerio Connect Client. It start with MS patches in april. Office 2019 got an update and from this point the problem appears. If you use any other Outlook version this problem dont exists. To resolve it you have to roll back the Office 2019 patches for now. I found other threads in the internet who discuss this problem. It ist not related to Kerio.
Regards
Andreas
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151629 is a reply to message #151534] |
Sat, 14 May 2022 18:21 |
Robert
Messages: 2
Registered: May 2022
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Our company has been having this same issue over the last few months. One of my coworkers finally came across this forum a few days ago after noticing everything would work until he setup a user's email using Kerio. After reading all of the issues here and posting in another forum, I believe I have come up with a solution. I don't believe that this issue is a corrupt profile but rather a registry permissions issue. I was able to get two of our workstations start menus to work yesterday after resetting the registry permissions to the default values using Tweaking.com's AIO repair tool, although I'm not sure it is a permanent fix. If this is a permanent fix, maybe Kerio is changing a specific registry key during the setup process. Also, maybe this can give GFI a clue and a way to fix this issue ASAP. As far as the tool I used, I only used the "Reset Registry Permissions" repair option.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151658 is a reply to message #151534] |
Wed, 18 May 2022 16:08 |
grumml1
Messages: 1
Registered: May 2022
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This might help, but use it with a grain of salt:
Check the extended permissions on " Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curren tVersion\Explorer\User Shell Folders".
If there's only four entries and none of them are application ones delete all of them and use the check box to inheritance it's rights from the parent structure.
Click Apply and OK. It should now list six permissions of which two are application ones.
By now the start menu should be back up and running, but the search might still not work.
Reboot the PC and check whether it's working again. In 75% of the cases this did work for us. The other 25% the start menu did work again, but the search wouldn't come back and Windows Apps still had problems launching.
A colleague of mine found this using the "Process Monitor"-Tool from the Microsoft Sysinternals Website. It listed that key as access denied when called by the start menu open action.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151665 is a reply to message #151619] |
Thu, 19 May 2022 10:30 |
paduser
Messages: 13
Registered: November 2015
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AndreasL wrote on Thu, 12 May 2022 23:10ShaneLG wrote on Thu, 12 May 2022 20:10 Not sure if it's related but I also noticed a lot of forwarded or reply emails, suddenly the recipient email address is missing. Now it only shows as "Persons Name <>" when before there used to be the persons email included in the brackets. This didn't start happening until the update to 9.4.1 I know this problem too but it happen only in Outlook with Koff, not on webinterface or Kerio Connect Client. It start with MS patches in april. Office 2019 got an update and from this point the problem appears. If you use any other Outlook version this problem dont exists. To resolve it you have to roll back the Office 2019 patches for now. I found other threads in the internet who discuss this problem. It ist not related to Kerio.
Regards
Andreas
We had the same issue and opened a ticket at MS. They told us it's a known bug and recommend us to downgrade or wait for a fix. The issue only persists on Outlook 2019. Newer Versions are not affected.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151670 is a reply to message #151667] |
Thu, 19 May 2022 15:36 |
BIG-User
Messages: 2
Registered: June 2021
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fossa_tino wrote on Thu, 19 May 2022 11:22paduser wrote on Thu, 19 May 2022 10:30We had the same issue and opened a ticket at MS. They told us it's a known bug and recommend us to downgrade or wait for a fix. The issue only persists on Outlook 2019. Newer Versions are not affected.
That is not correct. We have the problem with 15 clients with Outlook 2016!
This is totally possible. We just tested 2019 + and came to the conclusion: 2019 affected, 2021 not affected, 365 not affected.
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