| WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151534] |
Thu, 28 April 2022 13:58  |
ASN_IT
Messages: 4
Registered: April 2022
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Hi to all users
for about 10 days we have been experiencing problems on some stations of our. customers who use koff and whose mailbox has been configured using koff.
In practice suddenly the windows stat bar stops working and starts a windows process wappsvc in an abnormal way. At the same time, the news bar and the windows 10 store stop working.
We have replicated the problem on a clean machine w10pro + koff + outlook2021 but the same problem occurred on other machines in production with win10 + koff + officine2016 / 19.
We are already at about 10 workstations with the same problem and things are starting to get heavy in terms of managing the problem towards customers (who are all different).
At the moment it seems that we are involved only stations connected to a local AD domain while I have no cases of stations configured in workgroups.
is anyone having any of these problems?
I have opened a ticket and are awaiting evaluation by gfi
thanks
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151553 is a reply to message #151534] |
Tue, 03 May 2022 10:01  |
fossa_tino
Messages: 10
Registered: May 2022
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Hi,
we have exactly the same problem. We were also able to reproduce the problem. Set up a new user profile from the local domain in Windows and connect an existing e-mail account in Outlook with the KOFF and the problem occurs.
The Windows Start Menu, Windows Search and Windows Security Center no longer work and the Event Viewer is flooded with error messages about Windows System Apps.
More than 15 PCs are now affected and the number is growing.
The problem occurred after we updated to Kerio Connect 9.4.1.
We URGENTLY need a solution!
Thanks.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151558 is a reply to message #151554] |
Tue, 03 May 2022 17:31 |
brandonh75
Messages: 67
Registered: June 2011
Location: Burnsville, MN
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I had a similar issue on a few computers about a month ago (Win 10, latest KOFF, Outlook 2016) where the Start Menu/search wouldn't work, the Window Store didn't work, and all of the store apps were missing for that particular user. I never linked it to Kerio though...I wonder if that's why everything worked for me when logging in to their computers and not having Outlook/KOFF set up for me? It seemed like our A/V software (Vipre) was causing it. Once I removed A/V (and later reinstalled) the Start Menu would work fine.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151564 is a reply to message #151554] |
Wed, 04 May 2022 08:39 |
ASN_IT
Messages: 4
Registered: April 2022
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I replicated the problem because I thought the antivirus could be the cause.
Newly formatted machine win11 + office2021 H&B and mail configured in imap + all programs used by the customer + Antivirus. Test for 48 hours, everything ok
As soon as I installed Koff after about 10m from the start of the synchronization everything stopped working.
It seems clear to me what is causing the problem.
I opened a ticket in gfi 7 days ago but as always they have disappeared and their times are very long. Situations like these are unacceptable.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151566 is a reply to message #151564] |
Wed, 04 May 2022 12:44 |
fossa_tino
Messages: 10
Registered: May 2022
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We have also clearly narrowed down the problem to the KOFF. Important in this context is that the Windows account must be an Active Directory account. The problem has not yet occurred on clients with Windows local accounts.
We have also opened a ticket with GFI and are now waiting for a statement.
The problem also occurred to us quite clearly after the update to 9.4.1. We cannot say whether version 9.4.0 was also affected.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151581 is a reply to message #151534] |
Fri, 06 May 2022 14:52 |
mdp71
Messages: 4
Registered: September 2021
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I've the same issue and i've done many many tests.
Clearly the problem is KOFF 9.4.1, i had a client where i've not installed last update so 9.4.0 does not have this problem.
I cannot understand why some PC works and some PC have this issue.
I can confirm that the issue is isolated in user profile, if you create another user on the PC it will works.
At user level the entire windows app system is corrupted, start menu, search app, windows defender ecc ecc. I've tryed to reinstall all apps using powershell cmds but every attempt fails.
Currently the only solution is to rebuild user profile.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151603 is a reply to message #151596] |
Wed, 11 May 2022 13:19 |
fossa_tino
Messages: 10
Registered: May 2022
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We haven't been able to find a workaround either. However, on some clients the problem went away after a few days and you could use the start menu, system apps, search and everything else and it suddenly started working again. However, we also observed that the problem suddenly reappeared.
With us, however, only Active Directory profiles were affected and no workgroup profiles.
We urgently need a solution.
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| Re: WINDOWS PROFILE DAMAGED AFTER INSTALLATION AND SYNCHRONIZATION MAIL BOX [message #151611 is a reply to message #151534] |
Thu, 12 May 2022 09:01 |
brauner
Messages: 114
Registered: February 2010
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Hello
I had this issue with few PC's in my office, and I found a solution.
This is my environment:
We have Kerio 9.4.0
It only happen to PC with Windows 10
AVG business anti virus
Workgroup environment (not AD).
I think it is related to windows search, that is not working (try to open setting and write some thing there - no result).
I don't know if it is related to kerio, but my solution was to download Microsoft MediaCreationTool21H2.exe, run it, and it fix the system.
-Roei
[Updated on: Thu, 12 May 2022 09:42] Report message to a moderator |
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