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UpdateChecker.cpp: Update check failed, an error occured [message #151334]

Wed, 23 March 2022 13:05

AndreasL
Messages: 126
Registered: July 2008
Location: Germany

running Kerio 9.4.1 (6249) on Windows Server 2019
error.log:

[11/Mar/2022 09:21:45] UpdateChecker.cpp: Update check failed, an error occured.
[11/Mar/2022 09:22:06] UpdateChecker.cpp: Update check failed, an error occured.
[17/Mar/2022 10:53:51] UpdateChecker.cpp: Update check failed, an error occured.
[17/Mar/2022 10:53:54] UpdateChecker.cpp: Update check failed, an error occured.
[18/Mar/2022 10:54:15] UpdateChecker.cpp: Update check failed, an error occured.
[18/Mar/2022 10:54:18] UpdateChecker.cpp: Update check failed, an error occured.
[19/Mar/2022 10:54:39] UpdateChecker.cpp: Update check failed, an error occured.
[19/Mar/2022 10:54:44] UpdateChecker.cpp: Update check failed, an error occured.
[20/Mar/2022 10:55:03] UpdateChecker.cpp: Update check failed, an error occured.
[20/Mar/2022 10:55:08] UpdateChecker.cpp: Update check failed, an error occured.
[21/Mar/2022 10:55:27] UpdateChecker.cpp: Update check failed, an error occured.
[21/Mar/2022 10:55:32] UpdateChecker.cpp: Update check failed, an error occured.
[22/Mar/2022 11:51:46] UpdateChecker.cpp: Update check failed, an error occured.
[22/Mar/2022 11:51:51] UpdateChecker.cpp: Update check failed, an error occured.
[23/Mar/2022 11:52:10] UpdateChecker.cpp: Update check failed, an error occured.
[23/Mar/2022 11:52:15] UpdateChecker.cpp: Update check failed, an error occured.

something went wrong at GFI.

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Re: UpdateChecker.cpp: Update check failed, an error occured [message #151356 is a reply to message #151334]

Tue, 29 March 2022 03:11

Zlato
Messages: 12
Registered: April 2019

Same here. Running on MAC OS

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Re: UpdateChecker.cpp: Update check failed, an error occured [message #151434 is a reply to message #151334]

Tue, 12 April 2022 15:23

diegom
Messages: 5
Registered: January 2022

Same problem with Kerio 9.4.1 (6249) on Windows Server 2016, x86_64

Error message every day at same time.

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Re: UpdateChecker.cpp: Update check failed, an error occured [message #151482 is a reply to message #151434]

Wed, 20 April 2022 11:14

FiNn
Messages: 20
Registered: July 2014

We also have the same problem since version 9.4.1 (6249) on Debian via HTTP proxy.

@diegom - Do you use a proxy or without proxy is the same?

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Re: UpdateChecker.cpp: Update check failed, an error occured [message #151498 is a reply to message #151482]

Fri, 22 April 2022 08:37

diegom
Messages: 5
Registered: January 2022

FiNn

Without proxy...

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Re: UpdateChecker.cpp: Update check failed, an error occured [message #151510 is a reply to message #151498]

Mon, 25 April 2022 10:21

AndreasL
Messages: 126
Registered: July 2008
Location: Germany

The problem is not solved. Maybe a wrong url in UpdateChecker.cpp (Kerio 9.4.1 (6249)) or server/service is gone. This problem can only fixed by GFI.

If you take a closer look to mailserver.exe you find several URLs with .kerio.com . GFI switches/forward some of them to .gfi.com . Can this be a source of the problem?
If you try to access some of the .kerio.com URLs you get certificate warnings. Example: update.kerio.com

[Updated on: Mon, 25 April 2022 10:53]

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