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Need Updates [message #151152] Thu, 24 February 2022 10:43 Go to next message
ffischer is currently offline  ffischer
Messages: 28
Registered: April 2017
Hello,
when does gfi releases a new Update?
Missing new features but the most importet thing will be PHP Support higher then 7.3.
Some Hoster costs the usage of the lower PHP Version 7.3 extra money!

So when does comes a update?


regards
ffischer
Re: Need Updates [message #151155 is a reply to message #151152] Thu, 24 February 2022 12:51 Go to previous messageGo to next message
RMaison is currently offline  RMaison
Messages: 11
Registered: February 2022
The real software Kayako is already on version v4.94.x where GFI Helpdesk is on 4.93.20 still!
Pretty bad if you ask me. Especially considering the version 4.93.20 has some serious CVE issues.

Re: Need Updates [message #151156 is a reply to message #151155] Thu, 24 February 2022 13:20 Go to previous messageGo to next message
ffischer is currently offline  ffischer
Messages: 28
Registered: April 2017
i agree with you!
GFI bought the Kayako Ticket System - advertised it as a new product.
myself, hat postst some feature req. to partner portal - nothing happens.

need some features like automatic rules
or some data privacy functions like, new ticket or working on ticket. send customers credentials and after close the ticket forgett the Credentials in pass forms or some else.
nothing..

last release .... long time ago
Re: Need Updates [message #151197 is a reply to message #151152] Fri, 04 March 2022 09:34 Go to previous messageGo to next message
ffischer is currently offline  ffischer
Messages: 28
Registered: April 2017
Hello GFI Support or Customer Support,
some statements ?

the hoster is removing the php 7.3 - so what to do?
Re: Need Updates [message #151339 is a reply to message #151152] Thu, 24 March 2022 13:55 Go to previous messageGo to next message
ffischer is currently offline  ffischer
Messages: 28
Registered: April 2017
is there anything new about this?
Re: Need Updates [message #151351 is a reply to message #151339] Mon, 28 March 2022 14:54 Go to previous messageGo to next message
RMaison is currently offline  RMaison
Messages: 11
Registered: February 2022
Apparently they do not care about updates (or for their customers)?
Re: Need Updates [message #151358 is a reply to message #151351] Tue, 29 March 2022 08:52 Go to previous messageGo to next message
RMaison is currently offline  RMaison
Messages: 11
Registered: February 2022
Please provide updates

[Updated on: Tue, 29 March 2022 13:18] by Moderator

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Re: Need Updates [message #151491 is a reply to message #151488] Thu, 21 April 2022 13:57 Go to previous messageGo to next message
mzaidi is currently offline  mzaidi
Messages: 76
Registered: April 2021
Thank you for the feedback, we've forwarded your request to the Infrastructure Team for review and further investigation.
Re: Need Updates [message #151547 is a reply to message #151491] Mon, 02 May 2022 12:18 Go to previous messageGo to next message
RMaison is currently offline  RMaison
Messages: 11
Registered: February 2022
Two weeks have passed. Your "team" is taking quite some time to provide updates apparently.
Are they re-writing their software? Wink
Re: Need Updates [message #151585 is a reply to message #151547] Mon, 09 May 2022 08:47 Go to previous messageGo to next message
RMaison is currently offline  RMaison
Messages: 11
Registered: February 2022
And still no updates and/or response. Why are you still selling outdated stuff when no (security) updates are being delivered?
Re: Need Updates [message #151592 is a reply to message #151585] Tue, 10 May 2022 09:40 Go to previous messageGo to next message
Olli is currently offline  Olli
Messages: 8
Registered: May 2022
Same here! Big problems with the TinyMCE Editor -> fixed in latest Kayako Classic Update. Bump!
Re: Need Updates [message #151613 is a reply to message #151592] Thu, 12 May 2022 11:36 Go to previous messageGo to next message
RMaison is currently offline  RMaison
Messages: 11
Registered: February 2022
WE NEED UPDATES!!

[Updated on: Fri, 13 May 2022 12:43] by Moderator

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Re: Need Updates [message #151616 is a reply to message #151592] Thu, 12 May 2022 16:14 Go to previous messageGo to next message
srazvan is currently offline  srazvan
Messages: 8
Registered: September 2021
We're actively working on releasing an up to date version, and I expect to see a beta release by the end of this month.

GFI Customer Support Edge Team
Re: Need Updates [message #151621 is a reply to message #151616] Fri, 13 May 2022 10:05 Go to previous messageGo to next message
RMaison is currently offline  RMaison
Messages: 11
Registered: February 2022
End of the month?!
We have been asking for an update since February!
Re: Need Updates [message #151622 is a reply to message #151616] Fri, 13 May 2022 10:22 Go to previous messageGo to previous message
Olli is currently offline  Olli
Messages: 8
Registered: May 2022
Thanks for answering with an ETA!
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