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Re: Need Updates [message #151666 is a reply to message #151622]

Thu, 19 May 2022 11:22

RMaison
Messages: 17
Registered: February 2022

Also provide more updates in a timely manner, like all software products.
E.g. provide updates every 1 or 2 months. The more the better. It's not like the software is for free or anything. We are paying a monthly (seating/agent) fee!

Thank you!

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Re: Need Updates [message #151797 is a reply to message #151666]

Wed, 01 June 2022 11:59

Razvan Soranescu
Messages: 18
Registered: September 2021

We have the GFI Helpdesk release nearly ready and has passed internal testing for a new install, upgrade and basic functionality.
Unfortunately, the release has been postponed due to the focus on the Kerio Control release and updating KOFF for Kerio Connect after the Microsoft patch update last week.

If anyone wants to test this latest release, please email customers<_at_>gfi.com and include in the body of the email a link to this post.

GFI Customer Support Edge Team

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Re: Need Updates [message #151808 is a reply to message #151797]

Thu, 02 June 2022 12:06

ffischer
Messages: 30
Registered: April 2017

Done yesterday @5:41PM

If we test, is there a preferential treatment in case of problems?

or is this my fault and my problem ?

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Re: Need Updates [message #151815 is a reply to message #151152]

Thu, 02 June 2022 17:41

Razvan Soranescu
Messages: 18
Registered: September 2021

Hi ffischer, I just replied to your email with the binaries, thank you. Currently, the 4.94.2 version was tested, but 4.94.3 was released today, and we are already testing this build.

If you are helping test this build, I would very much want to return the favour and assist with any issues via a remote session from our Edge or Support Teams.

GFI Customer Support Edge Team

[Updated on: Fri, 03 June 2022 11:57]

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Re: Need Updates [message #151848 is a reply to message #151815]

Wed, 08 June 2022 11:08

ffischer
Messages: 30
Registered: April 2017

Hello,
4.94.3 is working.

but not correctly with PHP 7.4.

Mails are incomming but no daily reports or Notifications about new tickets or ticket replys. (this is verry bad)
Return to PHP7.3 is not possible!

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Re: Need Updates [message #151885 is a reply to message #151848]

Sat, 11 June 2022 07:36

RMaison
Messages: 17
Registered: February 2022

This is bad... Very bad.

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Re: Need Updates [message #151890 is a reply to message #151848]

Sun, 12 June 2022 23:52

chrisc
Messages: 155
Registered: January 2022

Hi ffischer, thanks for the update.
I'm sorry to hear that 4.94.3 is not working correctly with PHP 7.4. However, GFI HelpDesk is only PHP 7.3 compatible. Any issues with PHP 7.4 go beyond anything that I or the technical support team could help with as it entails reprogramming compatibility.
I would recommend adding a request to the GFI HelpDesk Feedback forum. Different factors determine the order in which requests are processed, so I cannot confirm any estimated implementation time but the more posts there are, the more weight it has.

Chris Contorinis
Customer Care Specialist
GFI Software

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Re: Need Updates [message #151939 is a reply to message #151890]

Wed, 15 June 2022 20:18

RMaison
Messages: 17
Registered: February 2022

PHP 7.3 has become end-of-life (EOL) since 6 Dec 2021.
So you are saying we have to keep using an outdated and insecure PHP-version just to run your software, as your "development" team is unable to update their software?

Software for which we are paying a hefty fee I might add... Just terrible.

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Re: Need Updates [message #152405 is a reply to message #151152]

Mon, 08 August 2022 13:31

upscalevalley
Messages: 4
Registered: August 2022

Hello. I have been facing an issue where I try to update the gfi and it isn't working. I got everything refreshed but nothing worked. Tell me what to do. I will be thankful.