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Home » GFI User Forums » GFI MailEssentials » Help with login
Help with login [message #150805] Mon, 10 January 2022 18:04 Go to next message
TSBowman is currently offline  TSBowman
Messages: 4
Registered: November 2019
We have multiple GFI accounts to support multiple customers with GFI Mailessentials. Each location has a different account at GFI and a different email address. Now when I try to log into any of the accounts, I get an error telling me my account login is incorrect. I tried to do a password reset and get "An error occurred while processing your request".

Is there an issue with the support portal? I have tried multiple accounts and get the same error.


Thanks
Re: Help with login [message #150809 is a reply to message #150805] Tue, 11 January 2022 06:34 Go to previous messageGo to next message
mzaidi is currently offline  mzaidi
Messages: 84
Registered: April 2021
Hi

Can you please create a support ticket by creating a login account on https://support.gfi.com.

Please provide all the details while creating a support ticket.

Re: Help with login [message #150810 is a reply to message #150805] Tue, 11 January 2022 06:34 Go to previous messageGo to next message
mzaidi is currently offline  mzaidi
Messages: 84
Registered: April 2021
Hi

Can you please create a support ticket by creating a login account on https://support.gfi.com.

Please provide all the details while creating a support ticket.

Re: Help with login [message #150816 is a reply to message #150810] Tue, 11 January 2022 14:05 Go to previous messageGo to next message
TSBowman is currently offline  TSBowman
Messages: 4
Registered: November 2019
To create a support ticket, you must be able to log into the system. Can't log into the system, so can't create a support ticket. See my dilemma!
I tried 2 different computers and get the same error. Always says "The username and password combination is incorrect or your account is locked." I "Assume" the sysyem is working correctly, I think my passwords are correct, so it seems to be the accounts are locked. Just a guess. But I would not think all of the accounts would be locked.
Re: Help with login [message #152479 is a reply to message #150816] Sat, 13 August 2022 13:01 Go to previous message
AmazonPPC is currently offline  AmazonPPC
Messages: 8
Registered: August 2022
I don't think GFI supports multiple account from same systems. I am not sure. Smile
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