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Virus Update fails [message #150298]

Tue, 28 September 2021 13:21

rdeguenther
Messages: 10
Registered: March 2019

Hi all,
does anyone else have the same issue today ?
[28/Sep/2021 13:18:30] AntivirusModule.cpp: Antivirus Server error(0): Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.
[28/Sep/2021 13:18:30] AntivirusModule.cpp: Antivirus update failed: Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection refused. Download failed.

Regards
Ralf

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Re: Virus Update fails [message #150319 is a reply to message #150298]

Wed, 29 September 2021 15:27

blackbox
Messages: 46
Registered: May 2006

I noticed this issue on 09/27 and 09/28. For me, as of around 5AM this morning the updates seem to be functional again.

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Re: Virus Update fails [message #150321 is a reply to message #150319]

Wed, 29 September 2021 17:25

rdeguenther
Messages: 10
Registered: March 2019

Yes, working for me also again.

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Re: Virus Update fails [message #150376 is a reply to message #150321]

Thu, 14 October 2021 17:24

McIrish
Messages: 258
Registered: October 2011

[14/Oct/2021 09:24:11] Kerio Anti-spam failed to get license information with result 0xc0000010 (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE). Initialization failed.
I'm getting the log filling up with this. Is this a Bitdefender issue? My license is current.

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