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Error on Zendesk import [message #149616] Fri, 16 April 2021 06:06 Go to next message
JakeyPrime is currently offline  JakeyPrime
Messages: 2
Registered: April 2021
Started a trial to check out the help desk, coming from Kayako.

Trying to do a Zendesk import from an export I got from Zendesk, after about 1 second of processing the files, I get the following error and the import fails.
If I can get it to work I plan on making it my new support solution, but without being able to import my past data, I have no reason to use it, obviously. The error is below.

Uncaught Exception
Argument 2 passed to Base\Admin\View_Import::RenderProgress() must be an instance of Base\Library\Import\SWIFT_ImportTable, bool given, called in /home/web/teamhydra/support/__swift/apps/base/admin/class.Controller_Import.php on line 158 in ./__swift/apps/base/admin/class.View_Import.php:155

#0 ./__swift/apps/base/admin/class.Controller_Import.php(158): Base\Admin\View_Import->RenderProgress(Object(Base\Library\Import\Zendesk\SWIFT_ImportManager_Zendesk), false)
#1 ./__swift/library/MVC/class.SWIFT_Controller.php(385): Base\Admin\Controller_Import->ProcessForm('Zendesk')
#2 ./__swift/library/App/class.SWIFT_App.php(174): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(Base\SWIFT_App_base), Object(SWIFT_Router), NULL)
#3 ./__swift/library/class.SWIFT.php(16): SWIFT_App->ExecuteController(Object(SWIFT_Router))
#4 ./__swift/library/class.SWIFT.php(16): SWIFT->Initialize()
#5 ./__swift/swift.php(17): SWIFT::GetInstance()
#6 ./admin/index.php(29): require_once('/home/web/teamh...')
#7 {main}
Re: Error on Zendesk import [message #149622 is a reply to message #149616] Fri, 16 April 2021 19:31 Go to previous message
bradley.smith is currently offline  bradley.smith
Messages: 31
Registered: February 2021
I personally have never directly supported GFI HelpDesk. I did try to do a general search on prior tickets and our knowledge base for what you're reporting and couldn't find anything.

I recommend you create a ticket with our Support team concerning this.

GFI Customer Support Edge Team
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