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Knowledgebase articles and news [message #149543] Mon, 29 March 2021 11:08 Go to next message
hisham248 is currently offline  hisham248
Messages: 6
Registered: June 2019
when I add a new article to the knowledgebase and try to publish the mouse keeps rotating and no result.

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Re: Knowledgebase articles and news [message #149563 is a reply to message #149543] Wed, 31 March 2021 20:43 Go to previous messageGo to next message
bradley.smith is currently offline  bradley.smith
Messages: 31
Registered: February 2021
Please create a ticket with our Customer Support team at GFI Customer Support concerning this problem.

GFI Customer Support Edge Team

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Re: Knowledgebase articles and news [message #150431 is a reply to message #149563] Sat, 30 October 2021 09:23 Go to previous messageGo to next message
jwm is currently offline  jwm
Messages: 1
Registered: October 2021
Hi Hisham248,

I am experiencing exactly the same problem. Can you please the solution?

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Re: Knowledgebase articles and news [message #150449 is a reply to message #150431] Thu, 04 November 2021 14:31 Go to previous messageGo to next message
hisham248 is currently offline  hisham248
Messages: 6
Registered: June 2019
first you have run the SQL script available on GFI website to change the URL from local host to the desired URL.
make sure to include the full text including the last slash "/" after support.
example: https://yourdomainpath/support/

in my case I missed the last slash accordingly the desired web part was not accessible.

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Re: Knowledgebase articles and news [message #150490 is a reply to message #150449] Thu, 11 November 2021 12:59 Go to previous messageGo to next message
LoraNunez is currently offline  LoraNunez
Messages: 3
Registered: November 2021
Hi, I also have this situation, so I'm just looking for a solution or another way out

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icon7.gif  Re: Knowledgebase articles and news [message #150491 is a reply to message #149543] Thu, 11 November 2021 13:05 Go to previous messageGo to next message
LoraNunez is currently offline  LoraNunez
Messages: 3
Registered: November 2021
I too have encountered this situation but I think it is due to a load or you have to wait a while... Razz Razz Razz

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Re: Knowledgebase articles and news [message #150947 is a reply to message #150431] Tue, 25 January 2022 12:41 Go to previous message
AdiAdamma is currently offline  AdiAdamma
Messages: 2
Registered: January 2022
Location: New York
jwm wrote on Sat, 30 October 2021 09:23
Hi Hisham248,
https://richbycrypto.com/fr/
I am experiencing exactly the same problem. Can you please the solution?

Unfortunately, I have the same and so far the problem occurs.

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