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Home » Product Feedback » Kerio Connect Feedback » Misleading error on login
Misleading error on login [message #149500] Wed, 17 March 2021 07:56 Go to next message
hammerbacher is currently offline  hammerbacher
Messages: 8
Registered: March 2021
The login dialog of Kerio Connect Client is really not good.
If one enters username and password, one obtains an error "invalid email address" (although one has not entered an email address! that makes zero sense).

The user then has to click on "Advanced", which is in light gray (!) and enter the server name.

I think
1) the user should never be concerned about technicalities like the server. The application MUST remember this somehow.
2) if you see no other way than to force the user to enter a server, then the server input field must not be hidden!
3) the error message should point to the problem, instead of misleading the user.

Thank you for improving this.
Re: Misleading error on login [message #149883 is a reply to message #149500] Tue, 15 June 2021 12:18 Go to previous message
hammerbacher is currently offline  hammerbacher
Messages: 8
Registered: March 2021
in the meantime we have had multiple support requests due to this, again.
The users should not need to remember the mail server name and the error message should be corrected, please.
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