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Home » GFI User Forums » Kerio Connect » Kerio Connect 9.3.0 released (Kerio Connect 9.3.0 has been released on 23-Sep-2020)
Re: Kerio Connect 9.3.0 released [message #148797 is a reply to message #148791] Fri, 02 October 2020 13:41 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta
We have identified the webmail crash issue that is occurring.

A hotfix is available below.

Download
https://drive.google.com/file/d/1A2CJYz_RM02sP0DM7F0Xu2ZDRVT 9SOdg/view?usp=sharing

Extract ZIP archive

Go to the following directory

Windows
C:\Program Files\Kerio\MailServer\web\webmail
Linux
/opt/kerio/mailserver/web/webmail
macOS
/usr/local/kerio/mailserver/web/webmail


Rename webmail2.js to webmail2.js.bak

Copy the new webmail2.js extracted from the downloaded ZIP archive

Clear Cache on Client browser side to make sure the new webmail2.js is downloaded.


Regards


Ian Bugeja
GFI Software
icon14.gif  Re: Kerio Connect 9.3.0 released [message #148798 is a reply to message #148797] Fri, 02 October 2020 14:48 Go to previous messageGo to next message
boisbleu is currently offline  boisbleu
Messages: 62
Registered: May 2015
ian.bugeja wrote on Fri, 02 October 2020 13:41
We have identified the webmail crash issue that is occurring.

A hotfix is available below.
It works!
Re: Kerio Connect 9.3.0 released [message #148803 is a reply to message #148788] Mon, 05 October 2020 08:37 Go to previous messageGo to next message
ajamali is currently offline  ajamali
Messages: 98
Registered: April 2007
Location: Syria
Quote:
How can such an error be overlooked by Kerio Connect quality control?
It is GFI quality control!
Re: Kerio Connect 9.3.0 released [message #148805 is a reply to message #148716] Mon, 05 October 2020 22:46 Go to previous messageGo to next message
centros is currently offline  centros
Messages: 14
Registered: April 2018
I'm sorry, but 9.3.0 breaks SSL certificates, at least on our CentOS machine.

error.log:
cert_mgr.cpp: Cannot set SSL certificate for server connections: error:140AB18E:SSL routines:SSL_CTX_use_certificate:ca md too weak.

To eliminate the current and formerly running Let's Encrypt cert as the cause , we generated a new GeoTrust certificate and tried this. Same error.
Downgraded to 9.2.11. Both certificates are shown as valid again.
Re: Kerio Connect 9.3.0 released [message #148806 is a reply to message #148805] Tue, 06 October 2020 07:19 Go to previous messageGo to next message
gfi_vaviola is currently offline  gfi_vaviola
Messages: 59
Registered: December 2018
The untrusted certificate issue has been reported to the Development team.
Re: Kerio Connect 9.3.0 released [message #148809 is a reply to message #148805] Tue, 06 October 2020 14:27 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta
what is the size of the certificate RSA key?

That error is explained below. It's not something we can fix without weakening overall security.

The security level corresponds to a minimum of 80 bits of security. Any parameters offering below 80 bits of security are excluded. As a result RSA, DSA and DH keys shorter than 1024 bits and ECC keys shorter than 160 bits are prohibited. All export cipher suites are prohibited since they all offer less than 80 bits of security. SSL version 2 is prohibited. Any cipher suite using MD5 for the MAC is also prohibited.


Ian Bugeja
GFI Software
Re: Kerio Connect 9.3.0 released [message #148810 is a reply to message #148809] Tue, 06 October 2020 17:03 Go to previous messageGo to next message
simonkenning is currently offline  simonkenning
Messages: 14
Registered: October 2006
Hi <_at_>ian.bugeja,

Thank you for the information for the hotfix fixing the webmail crash. However the problems seems to be still persisting for Kerio Connect Client (version 9.3.0 15951) desktop app on macOS Catalina 10.15.7.

Are you able to offer any advice or guidance on how to resolve the issue? The crash happens randomly and I have pushed the send report button several times.

Many thanks.

Product name: Kerio Connect
Version: 9.3.0.5257
Module: Kerio Connect Client
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) KerioConnect/9.3.0 Chrome/51.0.2704.106 Electron/1.2.7 Safari/537.36
Platform: MacIntel
ServerOs: Ubuntu 16.04, x86_64
Language: en
Resolution: 1440x900
Zoom: unknown
DetectedBrowser: Chrome 51
ErrorMessage: TypeError: Cannot read property 'nestingLevel' of undefined
Url: /web/webmail/webmail2.js
Line: 76339
ActiveDialogId: unknown
NavigationItemId: mail
WindowSize: 1440x766
RunTime: 1588
DeveloperToolActive: Yes
BrowserSpeed: unknown
PreviousWidgetId: unknown
CallStack: TypeError: Cannot read property 'nestingLevel' of undefined
at constructor.isInInbox (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/webmail2.js:76339:17)
at constructor._onChanges (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/webmail2.js:76351:30)
at constructor.fireChangesEvent (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/webmail2.js:56436:46)
at constructor.processChanges (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/webmail2.js:56254:14)
at Object.callback (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/lib/ext4/ext.min.js:4326:19)
at constructor.i.success (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/webmail2.js:12325:17)
at Object._callCustomCallback (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/webmail2.js:12268:15)
at Object._requestCallback (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/webmail2.js:12031:19)
at Object.callback (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/lib/ext4/ext.min.js:4326:19)
at constructor.onComplete (file://Applications/Kerio%20Connect.app/Contents/Resources/ app.asar/web/webmail/lib/ext4/ext.min.js:16158:13)
Custom data:{"reportsCount":1,"isDesktop":true,"appVersion":"9.3.0.15951 ","isMultiServer":false,"mailsPerPage":50,"emailPreviewPlace ":"right","folderCount":113,"contactCount":1271,"firstWeekDay ":1,"calendarViewType":"monthView","dateFormat":"en-gb ","timeFormat":"en-gb"}

[Updated on: Tue, 06 October 2020 17:47]

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Re: Kerio Connect 9.3.0 released [message #148811 is a reply to message #148810] Tue, 06 October 2020 18:11 Go to previous messageGo to next message
nibs is currently offline  nibs
Messages: 86
Registered: November 2007

Same crashing problem with the Kerio Connect desktop client version 9.3.0 (15951) on macOS Catalina 10.15.7

Multiple crashes daily when idle - I have submitted reports

Inbox does not automatically refresh when a new email arrives

[Updated on: Tue, 06 October 2020 18:12]

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Re: Kerio Connect 9.3.0 released [message #148816 is a reply to message #148809] Wed, 07 October 2020 15:48 Go to previous messageGo to next message
centros is currently offline  centros
Messages: 14
Registered: April 2018
Tried a freshly generated GeoTrust TLS DV RSA Mixed SHA256 2020 CA-1 with a size of 2.048 (version 3)
Also tried an formerly working, now refreshed LetsEncrypt with a size of 4.096
Re: Kerio Connect 9.3.0 released [message #148817 is a reply to message #148816] Wed, 07 October 2020 17:17 Go to previous messageGo to next message
anarvey is currently offline  anarvey
Messages: 72
Registered: May 2007
I have multiple 9.3 servers crashing on macOS now and the crash thread involved always starts with libcrypto-kt.1.1.dylib
Like this example:

Thread 115 Crashed:
0 libcrypto-kt.1.1.dylib 0x000000010968da9a EVP_MD_CTX_reset + 26
1 libcrypto-kt.1.1.dylib 0x000000010968db6e EVP_MD_CTX_free + 14
2 libdkimpp.dylib 0x000000010915ccad DKIM::Validatory::CheckSignature(std::_List_const_iterator<std::tr1::shared_ptr <DKIM::Header> > const&, DKIM::Signature const&, DKIM::PublicKey const&) + 45
3 libdkimpp.dylib 0x000000010915710d DKIM::checkSignature(std::string&, std::istream&, bool (*)(std::string const&, std::string&, void*)) + 205
4 mailserver 0x000000010450ea96 smtp_data(mail_connection*, kerio::utils::KFileStream*, mail_envelope*, char const*, unsigned long long, bool, bool, bool, char const*, char const*) + 5174
5 mailserver 0x0000000104513697 smtp_handler(boost::shared_ptr<kerio::mailserver::KServerTask >) + 15255
6 mailserver 0x000000010451a8da kerio::mailserver::smtp::KSmtpServerTask::doAction() + 138
7 mailserver 0x00000001061784af kerio::mailserver::KServerTask::process(bool) + 191
8 mailserver 0x0000000106178ae9 kerio::mailserver::KServerTask::handler() + 1433
9 mailserver 0x000000010617c77c kerio::mailserver::KThreadPool::workerThread(void*) + 396
10 mailserver 0x00000001058b13b6 wrappedStartAddress(void*) + 70
11 mailserver 0x0000000106e68f8c kerio::tiny::thread(void*) + 92
12 libsystem_pthread.dylib 0x00007fffac4e393b _pthread_body + 180
13 libsystem_pthread.dylib 0x00007fffac4e3887 _pthread_start + 286
14 libsystem_pthread.dylib 0x00007fffac4e308d thread_start + 13

I reverted one server to 9.2.12p1 and it stopped.
Re: Kerio Connect 9.3.0 released [message #148820 is a reply to message #148817] Thu, 08 October 2020 08:29 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 36
Registered: November 2019
I also have problem with server crashing on our environment.
Re: Kerio Connect 9.3.0 released [message #148821 is a reply to message #148766] Thu, 08 October 2020 09:24 Go to previous messageGo to next message
Michal D. is currently offline  Michal D.
Messages: 36
Registered: November 2019
baconbuttie wrote on Wed, 30 September 2020 17:25
Getting reports from a user that upgraded yesterday that new events created as "All Day" are being scheduled for the day before. I've tested it and it's affecting Webmail, Kerio Connect Client and the Outlook Connector.
Same problem here.
Re: Kerio Connect 9.3.0 released [message #148823 is a reply to message #148817] Thu, 08 October 2020 13:58 Go to previous messageGo to next message
markubi is currently offline  markubi
Messages: 5
Registered: November 2019
I've updated to v9.3.0 yesterday (7.10.2020) on Windows 2008R2 64bit server. And today I have service (KerioCOnnect / mailserver.exe) stop every hour. I set recovery for service, so my server gets on again. But ater hour is stoppeed again.


The Kerio Connect service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Re: Kerio Connect 9.3.0 released [message #148827 is a reply to message #148823] Fri, 09 October 2020 10:52 Go to previous messageGo to next message
markubi is currently offline  markubi
Messages: 5
Registered: November 2019
So I'm back on 9.2.12 patch 1 (5027). Server crashes every HOUR. Not exactly HOUR, but +/- minutes.

Even thru whole night with low user usage. In logs is nothing about crash or errors.
Re: Kerio Connect 9.3.0 released [message #148829 is a reply to message #148716] Fri, 09 October 2020 15:08 Go to previous messageGo to previous message
beny66ka is currently offline  beny66ka
Messages: 8
Registered: October 2020
The same story.
CRASH

I've updated to v9.3.0 yesterday 8.10.2020 on Windows 2008R2 64bit server. And today I have service (KerioCOnnect / mailserver.exe) stoped every 20-30 minutes.


The Kerio Connect service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 15000 milliseconds: Restart the service.

Aplication log:

Name apllication with error: mailserver.exe, version: 9.3.0.5257, time stamp: 0x5f68ecca
Name modulule with error: libcrypto-1_1-x64.dll, version: 1.1.1.5, time stamp: 0x5f67f490
Code exception: 0xc0000005
Error: 0x0000000000129a83
ID process: 0xcdc
Path to apllication: D:\Kerio\MailServer\mailserver.exe
Path to module: D:\Kerio\MailServer\libcrypto-1_1-x64.dll
ID message: 2cfecdf3-0a28-11eb-886f-e839352d40a0
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