GFI Forums: GFI HelpDesk » Customer Reminder after x Days

Members
Search
Help
Register
Login
Home

Home » GFI User Forums » GFI HelpDesk » Customer Reminder after x Days

Show: Today's Messages :: Show Polls :: Message Navigator
E-mail to friend

Customer Reminder after x Days [message #148668]

Wed, 09 September 2020 15:38

ffischer
Messages: 29
Registered: April 2017

Hi,
next Problem.

How can i create a Notify for Customers.
When ...

the ticket status is set to "wait for customer" (AND)
the Staff last Reply later then 7 days

So that the customer gets a mail automatic... like...

hi Customer,
Unfortunately we have not received any feedback so far

Please Check and reply so that we can close this ticket.

Report message to a moderator

Previous Topic:	Error when edit status of tickets
Next Topic:	Lots of error entries

Goto Forum:

-=] Back to Top [=-

[ Syndicate this forum (XML) ] [

] [

]

Current Time: Sat Dec 10 01:05:09 CET 2022

Total time taken to generate the page: 0.03185 seconds