| on Customer Reply - Notify Group or Assoc. Staff [message #148648] |
Mon, 07 September 2020 11:37  |
ffischer
Messages: 30
Registered: April 2017
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Hello,
when a new Ticket ist opend, i got a mail as the Staff Member ..
but when the Customer, replys on the next mail.
Then the Information about the new reply from Customer is not comming.
Ho i can confiure, when customer is reply a Ticket that i or the Team gets the information ...
so that they check the Tickets?
best regards
Frank
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| Re: on Customer Reply - Notify Group or Assoc. Staff [message #148657 is a reply to message #148652] |
Tue, 08 September 2020 07:00  |
ffischer
Messages: 30
Registered: April 2017
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Hi Ian,
no ... not direct.
My System sends mail by default php Mail Function this works....
but some other problems on the receiving side with the Firewall but this is a other thing.
no what i mean is - Customer opens new Ticket .. i as Mail Queue Staff Member got a mail with the new Ticket Information ..
"works"
so than i work in this customer Ticket .. and ad a reply .. .mail goes to Customer .. fine work also
but ... now the Customers replys to this ticket ... now information comes to me that the Costomer adds a reply
so i need check every Hour manually if is there a new reply ... in all the tickets....
do you understand what i mean ?
Frank
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