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Home » GFI User Forums » Kerio Connect » Server Error in web client (Failed to get an occurrence)
Server Error in web client [message #148640] Fri, 04 September 2020 20:20 Go to next message
brandonh75 is currently offline  brandonh75
Messages: 62
Registered: June 2011
Location: Burnsville, MN
We have one user who started getting an error in Webmail yesterday that I've not seen before. It was coming up constantly. Once the server was restarted now I'm told it only appears when first logging in or when refreshing the page.

It says...

Server error

Failed to get an occurrence, there is no occurrence of ID
'keriostorage://occurrence/domain.com/user.name/b6e49f61-
ca40-4975-8528-56b19fd65d64/380/20200904T090000-0700'.

With an OK button.

This happens to him on all browsers on Windows 10. Server is latest running on latest Windows Server 2012 R2.

I don't see any errors in the error log in the admin console. Reindexing his account didn't help.

Thanks!
Re: Server Error in web client [message #148782 is a reply to message #148640] Thu, 01 October 2020 11:51 Go to previous messageGo to next message
Pistle is currently offline  Pistle
Messages: 7
Registered: October 2020
An internal server error is an error on the web server you're trying to access. That server is misconfigured in some way that prevents it from responding properly to what you're asking it to do🙂. Something went so wrong on the server that it couldn't even tell you what the problem was.
Reload the web page.
Clear your browser's cache.
Delete your browser's cookies.
Troubleshoot as a 504 Gateway Timeout error instead.
Contacting the website directly is another option.
Come back later.
Re: Server Error in web client [message #148862 is a reply to message #148782] Fri, 16 October 2020 17:34 Go to previous messageGo to next message
chrwei is currently offline  chrwei
Messages: 186
Registered: October 2009
I get similar messages when I delete things sometimes. it's like the delete command is sent to the server and then right behind it the UI registers a click on the email and requests the email from the server, but the server already deleted it.

when refreshing the page it could be the browser has a cached email list and is trying to open an email that is already gone, while at the same time downloading a new list and replaces the email list so fast the user doesn't notice.

I wish kerio would make that not a popup, and just put it in place of where the email's content would have been. that way when the list catches up, the issues resolves itself without bothering the user.
Re: Server Error in web client [message #152100 is a reply to message #148862] Thu, 30 June 2022 05:42 Go to previous message
Oakleigh is currently offline  Oakleigh
Messages: 1
Registered: June 2022
500 - Internal Server Error is a server response, not a local error in .net. Your downloading code is a very simple call for downloading the URL uFrom to a local file uTo-- and it sounds like it is working correctly.
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