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Cannot login to new UI [message #147977]

Fri, 17 April 2020 11:29

mahrab
Messages: 3
Registered: April 2020

I can log in to administration with DOMAIN\administrator account but if i try to log in to new UI administration, it says wrong credentials entered. What i am doing wrong?

thanks for reply

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Re: Cannot login to new UI [message #147979 is a reply to message #147977]

Fri, 17 April 2020 14:21

ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta

Hi can you try administrator@domain in the username field please?

Ian Bugeja
GFI Software

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Re: Cannot login to new UI [message #148117 is a reply to message #147979]

Thu, 14 May 2020 19:06

michal.houdek@vertix.cz is currently offline

michal.houdek@vertix.cz
Messages: 2
Registered: October 2019

I have the same problem with new UI, get message wrong credentials entered. Old UI works well.

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Re: Cannot login to new UI [message #148611 is a reply to message #147977]

Thu, 27 August 2020 11:29

OlafE
Messages: 1
Registered: August 2020

I see the same behavior here on a customer system.
domain\admin, admin<_at_>domain.xxx - both are claimed as wrong credentials.

Best greetings from Germany
Olaf

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Re: Cannot login to new UI [message #148631 is a reply to message #148611]

Wed, 02 September 2020 12:52

smith8395john
Messages: 1
Registered: September 2020
Location: New York

I have the same issue. Anyone suggest please

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Re: Cannot login to new UI [message #148636 is a reply to message #148631]

Thu, 03 September 2020 12:44

ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta

We have identified an issue with some password encodings when there are some special characters especially non-English ones and the + symbol

A fix will be released for this.

Ian Bugeja
GFI Software

[Updated on: Thu, 03 September 2020 12:50]

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Re: Cannot login to new UI [message #149241 is a reply to message #148636]

Tue, 05 January 2021 12:43

ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta

Please note that this was fixed in 15.1 release.

Ian Bugeja
GFI Software

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Re: Cannot login to new UI [message #149262 is a reply to message #149241]

Wed, 13 January 2021 12:03

nowherer
Messages: 1
Registered: January 2021

I've got the same problem

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Re: Cannot login to new UI [message #149263 is a reply to message #149262]

Wed, 13 January 2021 13:23

ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta

what version are you using please? This issue was resolved in 15.1

Ian Bugeja
GFI Software

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Re: Cannot login to new UI [message #149635 is a reply to message #149263]

Tue, 20 April 2021 03:01

dneuwir
Messages: 1
Registered: April 2021

Verified broken in 15.1. Installed Archiver 15.1 (upgraded over 12.1). Can log in to "old" UI perfectly. Click "Try new UI". I get the login screen. I cannot log in from there. NO combination of known user/passwords work here ("Wrong credentials entered"). This is US-based, no non-US characters in the password or admin name.

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Re: Cannot login to new UI [message #149661 is a reply to message #149635]

Tue, 20 April 2021 21:24

kabo.kgwarae
Messages: 16
Registered: April 2021

We would like you open a case with your logs replicating the issue.

You can open a case using the following portal:

https://support.archiver.gfi.com/hc/en-us

Refer to the following article on generating the logs:

https://support.archiver.gfi.com/hc/en-us/articles/360015219 719-Gathering-Troubleshooter-Logs-for-Archiver

GFI Customer Support Edge Team

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