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Home » GFI User Forums » GFI Archiver » Export Tool Error (Export tool kept crashing)
Export Tool Error [message #147943] Mon, 06 April 2020 04:31 Go to next message
jng_correct is currently offline  jng_correct
Messages: 1
Registered: April 2020
Hi,

Just wondering if anyone can help us out.

We are currently trying to export emails to PST.

On the GFI server, we run export tools, enter all the criteria, after a few seconds of hitting search, the following error occurs. (see attached)

The only workaround is to reboot the server but we can't do this during production hours.

Alternatively, we tried setting up export tools on another server but the same error comes up.

Regards,
Jono
Re: Export Tool Error [message #147946 is a reply to message #147943] Mon, 06 April 2020 10:33 Go to previous messageGo to next message
ian.bugeja is currently offline  ian.bugeja
Messages: 666
Registered: March 2017
Location: Malta
Hi

What version of GFI Archiver is this, please?

Also, are you exporting a full archive? by search term? by date?


Regards


Ian Bugeja
GFI Software
Re: Export Tool Error [message #148320 is a reply to message #147943] Thu, 18 June 2020 16:10 Go to previous message
Lewis-H is currently offline  Lewis-H
Messages: 11
Registered: December 2019
Execute the following steps on the GFI MailArchiver server to determine if your local DNS is properly working:
Open a Command Prompt console.

Type ping localhost. You should get this result: Reply from::1: time<1ms


Use
[IPV4 address]/MailArchiver or [IPV4 address]/Archiveras the GFI MailArchiver URL instead of localhost/MailArchiver or localhost/Archiver.

Disable the IPV6 option if it is not needed.
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