| Outlook archive not working as expected [message #147341] |
Fri, 03 January 2020 17:33  |
CarlosC
Messages: 1
Registered: January 2020
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Hi,
We have several customers with Kerio Connect (current version) using Outlook 2013/2016/2019 with KOC Offline.
When we create a local PST archive in Outlook and try to archive older items on it (TOOLS | Clean Old Items | Archive items older than <date>) the result is quite messy:
a) The folder structure existing on the user mailbox on Kerio is replicated to the PST file;
b) However almost all items on these folders are not archived as expected (most of them stay on the original location on Kerio);
This is quite a problem, since the users complain that they cannot manage the email items as they used when connect to a Exchange 2003 server, and as a result the users folders are getting bigger and bigger (which creates other issues).
Is there any workaround? Does GFI plans to solve this issue?
TIA
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| Re: Outlook archive not working as expected [message #147362 is a reply to message #147341] |
Wed, 08 January 2020 18:45  |
Bud Durland
Messages: 588
Registered: December 2013
Location: Plattsburgh, NY
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This has never worked in all the time we've been using Kerio Connect with the offline connector. Many, many moons ago I was told by tech support to configure KOFF to set a very long time to keep attachments (under 'synchronization settings' in the data file properties in the Outlook Profile), but that didn't help.
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| Re: Outlook archive not working as expected [message #147391 is a reply to message #147364] |
Mon, 13 January 2020 07:29 |
FouadIbm
Messages: 1
Registered: January 2020
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I am facing the same issue in archiving through outlook. In order for me to reduce to mail server storage size, I have to set auto archive for all clients on their PCs manually since the outlook auto-archive is not working properly.
what is the best efficient way to archive emails automatically??
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